Provider of Dry and Liquid Ingredient Handling Systems, primarily for the baking industry.• Design electrical controls for dry/liquid ingredient-handling systems.• Controls support for in-house Test Lab/Product R&D.• Projects range from small service contracts/modifications, to controls upgrades from PLC-5/SLC-500/RSView, to system expansions/new production lines.• Involvement with projects ranging from sales quote phase, through Bill of Materials/purchasing, panel checkout, system simulation and testing, startup on-site, and support. But strongest focus on PLC/HMI development, and on-site startup or remote startup support for projects.• In-House Test Lab/R&D support includes testing vendor products for use in sold systems, as well as developing custom products in-house for use on systems, and implementing Test Lab system changes/re-configurations to test specific process scenarios.• Served as interim Controls Quote resource, until a permanent resource could be hired (approximately 5 months).

High-speed paper-converting/printing equipment OEM• Electrical Department service/support for all equipment manufactured or sold by 100+ year-old German parent company. Due to high quality/long life of equipment, a wide range of technologies and designs supported, from relay control up to ControlLogix, with many different vendor sub-systems.• Technical support to in-house, parent company, and customer end-users. Experienced at supporting a wide variety of customer skill levels, backgrounds, language proficiencies, and personalities.• On-call support after normal business hours. • Supported international customers during parent-company “after-hours” times, and coordinated service/support with parent company (when necessary).• Performed “ExpertOnline” remote online troubleshooting/diagnostics support for new or upgraded equipment.• Emergency and planned service trips when required; mostly domestic travel, but also some international travel.• Installation and start-up of equipment in the field.• Equipment moves and upgrades/updates/retro-fits. • Trained customer operators, and customer maintenance personnel, either on-site, over the phone, or in-house.• Prepared procedures and other documents for various audiences. • Customer and in-house special projects.• Assisted customers with identification/procurement of original or suitable replacement parts. Provided instructions or assistance for non-direct replacements.• Configured, tested, and/or programmed spare parts and replacement parts before stocking or shipping to customers, as required. Pre-fabricated electrical assemblies, as required.• Repaired various equipment components, or arranged for repairs from vendor suppliers. • In-house troubleshooting/support of test equipment and capital equipment related to OEM parts manufacturing operations and Electrical Department operations.• In-house computer and software support for Electrical Department.