People-centric HR/Ops Generalist and Chief-of-staff for full-service marketing agency with ~$4-5M annual revenue.• Directly reported to the CEO as a Chief-of Staff, being a trusted advisor and thought partner to the C-suite, providing strategic guidance and insights on critical business/people issues, and leading special projects.• Championed HR initiatives, developing and executing a full suite of programs including full life cycle recruiting, enhancing benefits… Show more People-centric HR/Ops Generalist and Chief-of-staff for full-service marketing agency with ~$4-5M annual revenue.• Directly reported to the CEO as a Chief-of Staff, being a trusted advisor and thought partner to the C-suite, providing strategic guidance and insights on critical business/people issues, and leading special projects.• Championed HR initiatives, developing and executing a full suite of programs including full life cycle recruiting, enhancing benefits, onboarding/offboarding, and communication, and establishing SOPs for operational efficiency. • Fostered a supportive work environment by providing comprehensive coaching for all organizational levels, enhancing interpersonal communication, and swiftly resolving workplace issues, which led to improved job satisfaction, employee retainment, and a robust organizational culture.• Managed compensation for 25 new and existing roles through salary benchmarking, ensuring market-alignment, and conducted exit interviews to develop retention strategies.• Implemented Diversity, Equity, and Inclusion (DE&I) assessment and educational program, enhancing awareness and understanding among the workforce and leadership, fostering a culture of inclusivity.• Revamped recruitment and hiring by introducing 3 job posting platforms and delivering bias recognition training for a diversified candidate pool and more equitable selection process. Show less

Executed core/people ops for local window cleaning service, sustaining it through COVID-19 pandemic and increasing profit.• Promoted staff growth and loyalty through tailored coaching, introduced flexible work options to boost recruitment and satisfaction, and utilized exit feedback to improve retention.• Reengineered organizational structure using Jobber and Monday.com, enhancing data management, financial transparency, and external communication, which streamlined operations… Show more Executed core/people ops for local window cleaning service, sustaining it through COVID-19 pandemic and increasing profit.• Promoted staff growth and loyalty through tailored coaching, introduced flexible work options to boost recruitment and satisfaction, and utilized exit feedback to improve retention.• Reengineered organizational structure using Jobber and Monday.com, enhancing data management, financial transparency, and external communication, which streamlined operations, revitalized revenue post-pandemic, and strengthened client relations.• Managed ~$350K payables and receivables, and authored comprehensive A/P and A/R procedural manuals to standardize financial processes.• Led a strategic email campaign during COVID-19 shutdown to preserve client relations, resulting in successful client re-engagement and business reopening by using systematic pricing updates to achieve a subsequent profit margin increase and more equitable wages.• Oversaw client care for 450+ accounts, guaranteeing smooth acquisitions, stringent quality checks, and responsive customer feedback integration to enhance brand integrity and service quality. Show less

• Managed team of 20+ volunteers, ensuring efficient weekly communication and successful execution of children’s programming.• Designed and executed comprehensive training programs and curricula, fostering adult and child development initiatives.

• Led people operations through roles with progressive responsibility (i.e. product quality control, customer service, and conflict management).• Functioned beyond the job description in areas of unique strength to encourage workplace health and employee advocacy (liaise between employees and ownership, conflict management, interpersonal development).

Chicago-based multi-site church network with ~13M yearly budget and a staff of ~90.• Directed operations across 5 building locations, handling building requests and fostering staff development through personalized coaching.• Oversaw donor records in FellowshipOne and QuickBooks, tracking >$10 million annually.• Managed vendor relations to support organizational needs and operations.

• Contributed to planning for projects and curriculum in preparation for weekly youth group meetings• Facilitated weekly discussion with 40+ Junior High Students to foster the exchange of ideas, ask questions and engage in multi-view dialogues.• Co-Lead a retreat of 80+ Junior High students and aided daily in discussion, meetings, and youth development

• Provided paraprofessional advising to a diverse group of 47 undergraduates, developing and conducting programs on diversity, relationships, safety, and education. • Addressed diversity, substance abuse, academic, and social integration issues, while efficiently handling room inspections, maintenance, and incident reporting.