Aaron Scott Email & Phone Number

Australia

Docklands, Victoria, Australia

Leading a team of passionate IT Application Developers and Business Analysts in Business Automation with a focus on governance, IT security, and business outcomes.

Docklands, Victoria, Australia

Provide technical leadership, high-level support, and advice to business partners. Identify, influence, and implement improvements that have a positive effect on the client and staff experience.Mentor team members and transfer skills and knowledge to further their skills. Develop documentation for team processes and practices to improve knowledge management practices.Manage production servers and databases to ensure high availability of the applications, minimising downtime, and stakeholder impacts.Apply Security treatments to IT infrastructure to increase security posture and enhance governance.

Docklands, Victoria, Australia

Develop and deliver contemporary solutions such as robotics process automation or web applications that will automate business processes and advance the ATO's augmented workforce.Mentor team members and transfer skills and knowledge to further their skills. Document business processes and lead testing activities in production to ensure any issues are resolved promptly.

Traralgon, Victoria, Australia

Lead development and implementation of purpose-built applications (PHP/JS) to support business needs. Mentor junior and/or less experienced team members to facilitate staff development and consistency of future maintenance and development. Manage production servers and databases to ensure high availability of the applications, minimising downtime, and front-line staff impacts.Coordinate daily and weekly workload requirements and meetings and facilitate discussions with front line management on business needs. Identify, escalate, and promote solutions for workload and performance risks to managers and senior managers.Develop annual workload and FTE forecasts for the Service Delivery team across multiple customer contact channels (calls and backend office). Review, analyse and update staff rosters to plan for workload impacts activities.Proactively analyse and identify trends in data or customer behaviours and taking action to improve customer experience and business efficiency.Manage information systems (AACC6, WFP systems, wallboards, phone menu, etc) to provide high levels of customer service. Assist IT with the implementation of new and upgraded IT systems.

Traralgon, Victoria, Australia

Traralgon, Victoria, Australia

Balance staffing levels with the volume of work on hand, undertaking analysis of enquiry volumesand applying workload best practice forecasting methodologies to produce accurate forecastsand projected staffing needs.Develop and maintain workload tools to enhance business processes and data capture. Work with stakeholders to improve existing processes and proactively identify, develop, and implement new business improvements.Provide real time monitoring in conjunction with Team Leaders by monitoring queues and staff availability. Apply knowledge and understanding of work volumes to create forecasts using best practice methodologies. Provide recommendations for future leave requests, approval or non-approval based on work volumes and operational requirements.

Traralgon, Victoria, Australia

Delivering a professional telephone enquiry service and providing information requirements of ASIC legislation and procedures, which satisfies the needs and expectations of customers.Positive participation in process improvement, team planning and own performance management activitiesParticipating in a rotating roster to meet business requirements and adhering to a daily schedule utilising a phone system logging into codes for different activities and breaks throughout arostered shift