Working in a skilled nursing facility, I have worked with patients diagnosed with Parkinson’s Disease, dementia, orthopedic injuries, joint replacements, cardiac and respiratory issues, and neuropathy. I have attended care plan conferences regarding patient care, performed home safety assessments, and have assisted patients with orthopedic braces, prostheses, and support devices. I confer with physical therapy staff to discuss and evaluate patient information for planning, modifying, and coordinating plan of care. Instruct, motivate, safeguard, and assist patients as they practice exercises and functional activities. I effectively demonstrate and articulate sound clinical reasoning in treatment planning, implementation and monitoring of patient progress. Consistently meet productivity standards for current position and perform all required data collection for the department accurately and within the expected time frame. Observe patients during treatment to compile and evaluate data on patients’ responses and progress, and report results to physical therapist.

Acting as the primary Business professional for the branch, I acquired, and strengthened both Consumer and Business relationships by pro-actively setting appointments with customers either face to face or via outbound telephone calls; profiling to discover needs, making the best recommendations, closing the business and following up on all new Business and Consumer accounts. Management of, and with a strong focus on Business Premier clients that were assigned to my branch for loyalty, retention and cross-sell opportunity. I effectively engaged customers in the sales process and worked daily with the credit underwriting department to understand credit decisions and build the partnerships. I maximized the depth and profitability of the customer's relationship by partnering with sales specialists in retail Lending, Investments and other product areas to ensure a world-class customer experience.

Leading a team of diverse servers, I ensured the ultimate standards of excellence were consistently met. I challenged myself to cater a special individualized experience for everyone.

Emphasis on stringent practice of accurate, organized and thorough record keeping of mortgage loan packages. Significant training in applicable policies, procedures, and guidelines involved with Conventional, Fair Housing Administration and Veteran Affairs loans. Excelled at prioritizing effectively, while maintaining the highest levels of quality and integrity. Displayed abilities at recognition and implementation of enhanced efficiencies.

Supervision of associates; ensuring the highest standards of competence, performance, reliability and conduct at all times. Facilitated and streamlined an extensive inventory operation. Immaculately maintained department by an extraordinarily motivated staff.