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I am an experienced leader known for coaching and development, employee engagement, and large team leadership. I have expertise in Corporate Training, Learning Technology, and IT Project Management.
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Director Of Training ProgramsOptimumDallas, Tx, Us
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Director Of Training ProgramsAltice Usa May 2024 - PresentPlano, TxI manage Training Programs for Optimum, supporting the teams bringing our customers best in class products and services. -
Director Of Learning TechnologyAltice Usa Feb 2024 - Apr 2024Plano, Texas, United StatesLed learning technology functions for the new centralized training organization at Altice USA, empowering the organizations selling, installing and supporting Optimum products and services.
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Director Of TrainingAt&T Apr 2021 - Jan 2023Dallas-Fort Worth MetroplexIn this role, I led a team of learning professionals who delivered best in class leader-led training to consumer call center and sales & distribution employees. Duties included client relationship management, consulting, needs analysis, coaching and development, measuring business impact, budgeting, process improvement, employee engagement and more.We empower sales growth, customer service excellence, and lower employee attrition through training initiatives created and executed in partnership with business unit leaders. One key to achieving consistent results is measuring success with learning analytics tied to business KPIs. -
Director Of Learning TechnologyAt&T Mar 2017 - Apr 2021Dallas-Fort Worth MetroplexIn this role, I led all learning technology development and operations, learning metrics and analytics, skills transformation learning experiences, and learning operations for AT&T University.Or team created a custom Learning Experience Platform built with xAPI standards using a Learning Record Store; automated employee skills inferencing; employed machine learning for just in time training tied to business KPIs; and much more. This complex ecosystem of tools supported over 600k+ learners, vendors and strategic partners and supported the Skills Transformation journey of 100K+ employees.In addition, we built a robust learning data and analytics infrastructure that supported all levels of the Kirkpartic Model, including correlation of learning to business KPIs. Our team supported Training Design content creation platforms, led HR and AT&T University wide project and program management, as well as led learning Organizational Change Management for the enterprise.
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Director Of TrainingAt&T Feb 2012 - Mar 2017Dallas-Fort Worth MetroplexIn this role, I led large teams of learning professionals who performed learning needs analysis, learning content creation, training delivery, and learning performance evaluation. Our focus was on impactful, engaging learning experiences that had measurable impact to the business units we supported, which included sales, call centers, and field services. Managing large teams and focusing on their engagement and development was a key requirement of this position.
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Regional Associate Director Of TrainingAt&T Mobility Jul 2007 - Feb 2012Dallas-Fort Worth MetroplexIn this position I was responsible for a team of Sr. Training Managers and Associate Directors who delivered new to title, skills development, and performance support training in company owned and partner retail locations in 17 states. I was the primary point of contact for two Regional Presidents and 7 VPs, analyzing and supporting their training needs and updating them on the impact of training on their Key Performance Indicators.
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Training ManagerAt&T Jan 2007 - Jul 2007Tulsa Metropolitan AreaIn this position I led a team of Sr. Training Managers responsible for creating and delivering a first of its kind national Data Literacy program, which incorporated hands on learning experience for retail employees. This class empowered employees with knowledge and experience that contributed to the company building a more than $5B annual data and text / multimedia messaging revenue stream in the first year.
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Data Course ManagerCingular Wireless Jan 2003 - Dec 2006Tulsa Metropolitan AreaIn this position I was responsible for the creation and delivery of training on wireless data products for Cingular Wireless retail and business sales employees.
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Sr. System AdministratorWiltel Communications Apr 1999 - Oct 2002 -
Performing Arts Center ManagerUnion Public Schools May 1990 - Dec 1997Various positions supporting the PAC at Union public schools, working as the full time manager for the facility from 1996-1997.
Aaron Thomas Skills
Aaron Thomas Education Details
Frequently Asked Questions about Aaron Thomas
What company does Aaron Thomas work for?
Aaron Thomas works for Optimum
What is Aaron Thomas's role at the current company?
Aaron Thomas's current role is Director of Training Programs.
What is Aaron Thomas's email address?
Aaron Thomas's email address is aa****@****att.com
What is Aaron Thomas's direct phone number?
Aaron Thomas's direct phone number is +197240*****
What schools did Aaron Thomas attend?
Aaron Thomas attended Northeastern State University.
What skills is Aaron Thomas known for?
Aaron Thomas has skills like Training, Management, Call Centers, Sales Operations, Sales, Voip, Customer Retention, Customer Service, Telecommunications, Instructor Led Training, Retail, Program Management.
Who are Aaron Thomas's colleagues?
Aaron Thomas's colleagues are James Sams, Vanja Popovic, Adrian R., Grant Dunstan, Iftikhor Yusufbekov, Neil Esposito, Agence Optimum Martinique.
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Aaron Thomas
Austin, Tx4mit.edu, gmail.com, gmail.com, getcruise.com1 1609216XXXX
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Aaron Thomas
Greater Chicago Area2insightglobal.net, insightglobal.com -
Aaron Thomas
New York, Ny4gmail.com, cohenpv.com, gmail.com, carepointhealth.org -
2gmail.com, cargill.com -
Aaron Thomas
Senior Managing Director, Standard Communities / Former Ceo, Accelerator For AmericaLos Angeles Metropolitan Area
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