Aaron Thomas Email & Phone Number

Dallas, Tx, Us

Plano, Tx

I manage Training Programs for Optimum, supporting the teams bringing our customers best in class products and services.

Plano, Texas, United States

Led learning technology functions for the new centralized training organization at Altice USA, empowering the organizations selling, installing and supporting Optimum products and services.

Dallas-Fort Worth Metroplex

In this role, I led a team of learning professionals who delivered best in class leader-led training to consumer call center and sales & distribution employees. Duties included client relationship management, consulting, needs analysis, coaching and development, measuring business impact, budgeting, process improvement, employee engagement and more.We empower sales growth, customer service excellence, and lower employee attrition through training initiatives created and executed in partnership with business unit leaders. One key to achieving consistent results is measuring success with learning analytics tied to business KPIs.

Dallas-Fort Worth Metroplex

In this role, I led all learning technology development and operations, learning metrics and analytics, skills transformation learning experiences, and learning operations for AT&T University.Or team created a custom Learning Experience Platform built with xAPI standards using a Learning Record Store; automated employee skills inferencing; employed machine learning for just in time training tied to business KPIs; and much more. This complex ecosystem of tools supported over 600k+ learners, vendors and strategic partners and supported the Skills Transformation journey of 100K+ employees.In addition, we built a robust learning data and analytics infrastructure that supported all levels of the Kirkpartic Model, including correlation of learning to business KPIs. Our team supported Training Design content creation platforms, led HR and AT&T University wide project and program management, as well as led learning Organizational Change Management for the enterprise.

Dallas-Fort Worth Metroplex

In this role, I led large teams of learning professionals who performed learning needs analysis, learning content creation, training delivery, and learning performance evaluation. Our focus was on impactful, engaging learning experiences that had measurable impact to the business units we supported, which included sales, call centers, and field services. Managing large teams and focusing on their engagement and development was a key requirement of this position.

Dallas-Fort Worth Metroplex

In this position I was responsible for a team of Sr. Training Managers and Associate Directors who delivered new to title, skills development, and performance support training in company owned and partner retail locations in 17 states. I was the primary point of contact for two Regional Presidents and 7 VPs, analyzing and supporting their training needs and updating them on the impact of training on their Key Performance Indicators.

Tulsa Metropolitan Area

In this position I led a team of Sr. Training Managers responsible for creating and delivering a first of its kind national Data Literacy program, which incorporated hands on learning experience for retail employees. This class empowered employees with knowledge and experience that contributed to the company building a more than $5B annual data and text / multimedia messaging revenue stream in the first year.

Tulsa Metropolitan Area

In this position I was responsible for the creation and delivery of training on wireless data products for Cingular Wireless retail and business sales employees.

Various positions supporting the PAC at Union public schools, working as the full time manager for the facility from 1996-1997.