Aaron Tk Email and Phone Number

• Successfully completed diverse writing projects for clients in different industries, providing high-quality content in the form of e-books and spec scripts.• Ensured strict adherence to deadlines and client specifications, resulting in a high level of client satisfaction.• Collaborated with clients to understand their unique needs and voice, tailoring content accordingly.• Implemented problem solving background to find creative solutions to stalled assignments.• Maintained confidentiality and professionalism while ghostwriting for an e-book.

• Monitored tickets within SNOW to ensure adherence to proper procedures and timeframes.• Acted as a liaison between clients and the company, providing updates on critical issues and general status in daily client meetings.• Generated comprehensive ticket data reports in SNOW for managers and clients.• Assisted in successfully reducing backlog by implementing new Service Desk processes.• Led the User Acceptance Testing (UAT) group for ServiceNow upgrades and changes.• Provided feedback and support to technicians on advanced issues.• Managed group chat, facilitating real-time information sharing and support within the team.

• Tracked and assigned technician tickets, ensuring efficient resolution.• Diagnosed and resolved server and network communications issues.• Reviewed and updated company and client network policies.• Monitored security risks and implemented necessary updates to mitigate risks.• Oversaw server and workstation upgrades and updates.• Served as the primary point of contact between clients and the company.