Implementation Product Manager Latin American North (LAN) Documentation of processes in the implementation area. Customer support to solve doubts, show best practices and incident resolution. Incident resolution coordination and follow-up, as well as projects to add new features to the solution portfolio. Decision making for activities related to integrations and/or incident resolution. Support to commercial teams in pre-sales sessions, giving options according to needs and feasibility considering the scope of customer needs as well as the functional and technical capabilities of the platforms. Participation in projects to add new products to the solutions portfolio. Timely follow-up and coordination of activities with cross-functional teams (technical and functional). Generation of technical and functional documentation for projects. Coordination with partners to improve and generate new functionalities, resolve incidents and open new business opportunities. Participation in projects within the Caribbean, North America and LATAM regions. Support, training of integration teams in Caribbean, North America and LATAM acquirers. Project management of card present and card not present integrations using Fiserv's ISO Global and Rapid Connect specification. Coordination of activities with cross-functional teams (development, networking, QA, security, etc.). Support to acquirers in Mexico, Central America, Caribbean and some regions of South America.

Be in charge of a multi disciplinary team for the implementation of CyberFinancial, wich includes work closely with Dev and QA teams, coordinateactivities with another areas in order to help and advise on internal processes. Being in direct contact with client's technical and final users for advises on their BAU activities, improvement of collection strategies and/or technical situations to grant the correct funtionality of the system.Work with comercial area in order to create new opportunities and increment the value of the system creating AdHoc functionalities accordingly to the client's necessities.

Translate Documents from Japanese/Spanish.Personal Interpreter from Japanese employee to Mexican and American staff(Spanish/Japanese; English/Japanese)Help the Japanese staff on the daily things outside the plant.

Part of my activities were be a customer support engineer, solving problems and giving advices for improvement of their BAU activities, improvement of collection strategies and/or technical situations to grant the correct funtionality of the system.Be in charge of the installation, configuration and maintenance of servers (Unix/Linux), DataBase (Oracle) and Application Servers.Be in charge of implementation of the software to new clients and work with comercial area in order to create new opportunities and increment the value of the system creating AdHoc functionalities accordingly to the client's necessities.