Aaron Unsworth Email & Phone Number

Liverpool, England, United Kingdom

Greater Manchester, England, United Kingdom

Working within the Planned and Projects team in the Northwest as the Customer Liaison Officer on our Guinness Partnerships Contract. My main duties include:• Ensure all forms of communication are created, implemented, and understood by all links in the communication chain, i.e., office, site and client• Full compliance with Health and Safety at Work Act and Fortem’s processes and procedures, this will include scaffold inspections as necessary• Ensure all choices and preparations that are required to be made, are done in a timely manner, to suit the customer and lead times applicable• Notify customers of the intended start dates for the work and update the customers accordingly• To manage customer expectations by ensuring they understand the nature and scope of works, the likely extent of disruption during the works and the mutual obligations of themselves and the contractor before, during and after the works, by undertaking a resident induction visit• Ensure you visit/contact customers daily• Deal with any issues/complaints on behalf of the customers, resolving them in order to stop complaints being registered in accordance with company standards• Ensure site manager/assistant site manager is aware of any customer requirements/issues and update and coordinate responses accordingly• To identify diversity issues relating to residents & neighbours affected by the work and liaise with colleagues to ensure these issues are properly considered during the planning and execution of works• Ensure any commitments given to residents are within operating restrictions• To secure feedback from all residents affected by the work is in the form of a satisfaction questionnaire when the work is completed• Work under the direction of the site manager with support from the operational team for the contract• Work closely with the clients’ resident officers

England, United Kingdom

Widnes, England, United Kingdom

Working in the Employer Services team. My role purpose is to support employers and students on distance learning, full cost, and Construction Skills Certification Scheme (CSCS) programmes.My main duties include:● Responsibility for a £200K AEB internal budget (LCR Devolved and Non-devolved) ● Monitoring contract income/expenditure and KPI’s against internal targets● Providing Advice and Guidance regarding the services that we provide● Processing enrolment paperwork and complete learner eligibility checks● Track progress and encourage learners when they are behind target● Liaise with tutors, awarding bodies and other external stakeholders, including registration and certification claims and audit process● Ensure IQA activity is monitored, and sampling plans are updated● Lead on EQA visits with awarding bodies● Support marketing initiatives and development of promotional materials● Producing employer progress reports● Producing management information reports including financial tracking for full cost courses● Preparing invoicing and ordering of resources● Funding checks and setting up of college course codes● Invigilating CSCS examinations

Liverpool, England, United Kingdom

Project managing various training projects to support the local communities and people within the Liverpool City Region. My main duties include:● Overall responsibility for the processing of invoices and purchase orders for the business. This included using EBIS to raise PO’s, coding income/expenditure to the correct internal cost code/centre, ensuring invoices were paid on time and liaising with the group’s finance team and debtors.● Leading on the engagement/recruitment of learners on our pre-employment programmes● Attend local job centres to provide information, advice and guidance to people looking for work● Scheduling fully funded training programmes by working in partnership with external stakeholders such as local youth hubs, referral partners, housing associations and employers.● Monitoring contract income/expenditure and KPI’s against internal targets● Supporting members of the team by training them up on various CRM systems, increasing their confidence with engaging customers and developing their knowledge around ESFA/AEB funding rules● Key holder for our Construction Training Centre in Bootle. ● Managing and Mentoring the AEB administrator to ensure paperwork is processed swiftly and is good quality ready to be audited by LCR AEB / Ofsted● Overseeing the quality of paperwork for our subcontractor on AEB and making sure they follow the LCR AEB funding rules and are compliant at all times.● Producing occupancy reports to record on learner data and ensure income is accurate

Liverpool, England, United Kingdom

Currently overseeing and implementing the delivery off the new Kickstart Scheme. • Applying for Kickstart placements on behalf of local employers via DWP• Liaising with local Job Centres to help promote the live placements and encourage young people to apply of these roles• Promote the programme to all stakeholders including clients, partners and employers• Offer a comprehensive recruitment process including Open Days and interview support, considering Sector based work academy’s wherever possible• Utilising AEB funding offer to upskill and prepare participants for entering work• Producing work instructions for the programme• Monitor income and expenditure on project and ensure claims are made in timely manner to DWP and the employer• Line managing the Kickstart Administrator to ensure they reach their full potential• Raising purchase orders, credit card requisitions and dealing with invoices

St. Helens, England, United Kingdom

Currently overseeing and implementing the delivery off the new Kickstart Scheme. • Applying for Kickstart placements on behalf of local employers via DWP• Liaising with local Job Centres to help promote the live placements and encourage young people to apply of these roles• Promote the programme to all stakeholders including clients, partners and employers• Offer a comprehensive recruitment process including Open Days and interview support, considering Sector based work academy’s wherever possible• Utilising AEB funding offer to upskill and prepare participants for entering work• Producing work instructions for the programme• Monitor income and expenditure on project and ensure claims are made in timely manner to DWP and the employer• Line managing the Kickstart Administrator to ensure they reach their full potential• Raising purchase orders, credit card requisitions and dealing with invoices

St. Helens, England, United Kingdom

Working across three funded contracts with a combined value of £1.6M. These programmes are designed to support people to improve their knowledge and skills and is intended to help develop their confidence and to help them to progress into an Apprenticeship / Further Learning or Employment.AEB Devolved BudgetDay to day coordination off our free short courses for adults• Planning and scheduling of funded courses • Monitoring course attendance and income• Ensuring that the funded courses meet the expectations of the customers• Using the hub to check if aims are fundable• Looking through qualification specifications in order to revamp the curriculum offer• Supporting the AEB manager with general admin supportESF New FuturesOverall administration for our New Futures contract• Supporting the career coach with signing learners up to the course• Responsible for the learner paperwork from start to finish• Creating individual learner timetables• Submitting monthly claims to the prime contractors. This includes weekly timesheets, start/completion paperwork and monthly expenses• Responsible for the learner support aspect of the contract which includes ESFA funded bursariesESFA Traineeships/Study Programmes• Promoting our young people’s programmes to external customers to gain new starts on the courses• Promoting our work experience opportunities to businesses • Responsible for leaver paperwork ensuring that learners are closed down correctly and outcomes are monitored• Providing financial support payments to learners, issuing bus passes and reconciling on a monthly basisOther duties• Good understanding of contract funding rules across all funded contracts• Raising purchase orders, credit card requisitions and dealing with invoices• Assisting other teams and departments across the organisation with their needs• Part of the Chamber’s Staff Council which includes Investors in people accreditation – GOLD

St Helens, United Kingdom

Had the opportunity to work on this pilot programme funded via the Department of Education to help improve the digital skills for employees and returners. This was a funded role for one year as the Administrator for the programme. I also coordinated the facilities of our brand new digital hub - Clickworks.My main duties include:• Overseeing the facilities of our Clickworks building in the town centre• Ensuring that all internal and external customers using Clickworks was getting the most from their visit• Helping to promote our services at events and using social media• Communicating business 2 business discussing our free digital training offer• Dealing with enquiries from customers using the building i.e training courses, careers advise• Collect and analyse feedback from our pre, post and 3 month after training surveys• Producing work instructions for the contract• Responsible for first line support for several companies across St Helens• Department representative for the Chamber’s Staff Council with includes IIP - GOLD

St Helens

Working on two large contracts within the department; ESFA Traineeships for 16-24 year olds to help move them into Apprenticeships and a ESF Working Futures project for 16-29 year olds helping them to develop their confidence, communication skills and helping them get back into education and training.My main duties include:• Monitoring and editing our CRM system with system administration rights• Producing work instructions for the contracts we run• Selling our work experience opportunity to businesses and signing them up• Responsible for first line support for several companies across St Helens• Answering the telephone, dealing with Apprenticeship enquiries and booking learners onto relevant courses• Interviewing young people aged 16-29, to assess which provision best suits them• Providing financial support payments to learners, issuing bus passes and reconciling on a monthly basis• Good understanding of contract funding rules• Raising purchase orders, credit card requisitions and dealing with invoices• Assisting other teams and departments across the organisation with their needs• Department representative for the ISO Audit group

St Helens

I was an Avon Representative for almost a year and a half, I then decided to become a Sales Leader and to build my own team of representatives across the UK.My duties include:• Managing a team of reps, ensuring they are using their skills to sell products effectively• Monitoring their sales figures to ensure I hit my campaign targets• Keeping on top of order management• Direct recruiting in public places to recruit representatives• Communicating with customers by distributing and collecting books to people in my neighbourhood• Confirming and finalising orders with customers and reps and taking payments• Promoting books and products to external customers via social media and door to door• Picking and packing orders for customers ready for delivery

St Helens

When I was in year 10, we had to complete a one week work placement, so I chose this company as my step mum was the Manager and because I knew it would help develop my confidence. After the work placement, the company offered to take me on working every Saturday and I was delighted to of received this offer.My duties included:• Working in the different departments around the store; Sales, Buying and Internet• Used the companies system EPOS to process sales and handling cash• Communicating to customers by demonstrating products to them• Processing sales on the internet by selling DVD's, CD's and games on Music Magpie, Ziffet and CEX