Aaron Utecht Email & Phone Number

Green Bay, Wisconsin Area

Creation and maintenance of work practices, policies, and procedures. Support of part conformance and materials standardization. Change management communications through monthly newsletters. Two-time presenter at gas engineering forum. AGA corrosion discussion group member and top-performer at 2019 NACE corrosion short course. MEA Energy Association.

Chilton, WI

• Led the Airport Maintenance Products service team in executing pre-delivery inspections, new product shipments, generation and shipment of manuals packages, aftermarket parts processes, warranty, and customer training.
• Validated shipment and service visit requests for accuracy and completeness. Led cross-functional effort to establish concrete recorded in-service dates for warranty and to better measure operator and service manuals.
• Documented telephone service calls in problem reports and trained technicians to do the same. Promoted these reports to engineering change requests for customer nonconformance and complaints resolution. Result.
• Administered warranty to control costs arising from direct customers in the United States and dealers in Canada, Japan, and China. Authorized material returns for failure analysis and root cause investigation. Result.
• Refined and executed factory pre-delivery inspections including the creation of draft engineering standards. Result: Improved agreement between engineering, assembly, and inspection on inspection criteria.
• Scripted, recorded, and edited several short how-to videos for operator and mechanic training. Established customer and dealer level bulletins for technical service information dissemination. Established these as a.

Manitowoc, WI

• Aided design engineers in purchased components selection for improved reliability by setting performance, life, and environmental requirements. Led Failure Modes and Effects Analyses (FMEA) Integrated Product.
• Coordinated component, system, and crane level engineering validation and reliability growth tests for MLC165 and MLC165-1. Result: Optimized new content retirement and drove improved predictability into project.
• Integrated reliability processes on 2 crane lift enhancing projects, the 16000 Boom Raising System, and 16000 Fixed Jib. Result: Reduced field failures and project costs.
• Coordinated crawler crane Customer Demonstration Tests in China. Result: Reduced field failures.
• Collaboratively led Risk Identification and Mitigation project with Zhangjiagang, China, Shady Grove, PA, and Manitowoc, WI manufacturing locations. Result: Ensured improved project scope control and schedule integrity.
• Initiated standard test development and execution among all engineering disciplines on engineering validation testing and reliability growth demonstration. Result: Improved overall project efficiency and reduced costs.

Manitowoc, WI

• Responsible for responding to phone or e-mail requests for service support of cranes. Advised, directed, and provided supporting documentation to resolve equipment service issues for North America. Provided field.
• Technical troubleshooting of field failures globally from the Lattice Crawler Crane Center of Excellence (COE). Result: Reduced warranty claims and customer downtime.
• Trained customers on new and existing technology and documentation. Result: Reduced warranty claims and customer downtime.
• Conducted field visits for direct customer training and to accumulate firsthand Voice of the Customer (VOC). Result: Liaised with engineering by sharing first hand customer experience for consideration in product.
• Documented and analyzed customer calls regarding functionality and reliability as part of an ongoing Improvement Initiative with Engineering and Manufacturing. Result: Contributed critical product feedback to drive.

Master'S Degree, Project Management

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Cross Country Track and Field Concert Choir Lutheran Student Fellowship