High technical skill for customer escalation on Email Security Products.

Consultoría Seguridad Informática. Tier III

Responsabilities: - Ensure all RFC tickets are ready to go with no or low impact into production environment. - Monitor and track pending RFC and validate implemented changes with requestors. - Review and approve scripts done by technical staff and provide feedback. - Attend customer conference calls and ensure requirements are properly addressed and executed. - Coordinate support activities to ensure all requests are attended within SLA defined bycustomer.-… Show more Responsabilities: - Ensure all RFC tickets are ready to go with no or low impact into production environment. - Monitor and track pending RFC and validate implemented changes with requestors. - Review and approve scripts done by technical staff and provide feedback. - Attend customer conference calls and ensure requirements are properly addressed and executed. - Coordinate support activities to ensure all requests are attended within SLA defined bycustomer.- Provide technical training and administrative activities to technical staff- Analyze along with Project leader Response team staff performance and provide feedback to each member of the team, encouraging professional improvement. Show less

Local Security Officer for Mexico, Caribbean and LA - In charge of providing security trainning to henkel employees through a workshop. - Management of security services like McAfee Epo, Landesk. - Deploy and implementation of internal security audits to reduce the number of security incidents. - Montly report to Chief Security officer based on Germany. Telecom Manager - Project manager responsible for the coordination and completion of telecommunication… Show more Local Security Officer for Mexico, Caribbean and LA - In charge of providing security trainning to henkel employees through a workshop. - Management of security services like McAfee Epo, Landesk. - Deploy and implementation of internal security audits to reduce the number of security incidents. - Montly report to Chief Security officer based on Germany. Telecom Manager - Project manager responsible for the coordination and completion of telecommunication projects as assigned. Oversees all aspects of projects initiation, planning, schedule, budget and execution. - Manages risks, scope, deadlines, subcontractors and customer expectation. - Monitors progress of project, prepares reports for upper management as well as customers and stakeholders regarding project status on a variety of different measures for Mexico and Germany - - Budget management assigned to networking and Security areas for LATAM. - Analyze network performance and design improvements based on 4 main process of ITIL (SecurityManagement, Demand Management, Capacity Management and incident Management). Data and voice network management for LATAM. Show less