Aaron Verdine Email & Phone Number

Fairfax, Virginia, United States

• My work included regulatory oversight of various aspects of the mobile telecommunications industry, specifically the regulation of short code programs (i.e., “Dial BOSELEY to 56565”).
• My primary responsibilities included creating and conducting compliance audits to simulate the mobile, in-market consumer experience.
• I routinely utilized Internet and mobile devices from the major telecommunications carriers to ensure consumer purchases, data, privacy, and security are within the set guidelines.
• My responsibilities also included monitoring and documenting consumer experiences associated with mobile apps, text message programs, digital advertising campaigns, and digital payment processes, as well as.
• I periodically conducted privacy testing on mobile apps, documented consumer experience elements and data transmissions.
• I also served as data subject matter expert and liaison between Operations, Product, and Engineering teams for product development, feature enhancement, and automation

Ashburn, Virginia, United States

• My work at SinglePoint Global involved responding to Help/Support desk tickets, requests, and issues through multiple channels (phone, email, support ticket systems, etc.).
• I was also tasked with various Cybersecurity tasks as I was responsible for leveraging the SIEM (Security Information and Event Management) software which allowed for detailed logging of client machines and servers.
• In this capacity, I monitored SIEM data, proactively notified clients if malicious events occurred, reviewed all key security information with client, provided detailed monthly security reports, and outlined any.
• My technical responsibilities primarily revolved around managing user and group accounts, group policies, and organizational controls by utilizing Microsoft Active Directory, Azure Active Directory Sync, Powershell.
• I managed clients’ network security by configuring SSL-VPN connectivity via FortiClient and SonicWall NetExtender software.
• I also managed client endpoint security by utilizing Bitdefender host-based antivirus software and tools. As my main job responsibility, I supported end users by troubleshooting and resolving technical, network.

Remote

• As a Systems Engineer, I specialized in administering our full-service anti-phishing service called Phishgoggles to reduce client threats from online scams.
• I worked closely with clients ensuring compliance with NIST publication 800-171 (NIST 800-171), and assisted these organizations with identifying and prioritizing actions in managing cybersecurity risks.
• I managed client IT infrastructure which involved monitoring and maintaining client systems, supplying hardware and software, and quickly resolving issues to minimize downtime.
• As part of my system administration duties, I was responsible for managing client users and groups, group policies, and organizational controls by via Microsoft Active Directory, Azure Active Directory Sync.
• I also managed various client technologies such as SSL-VPNs, client endpoint security by host-based antivirus software and tools.
• I managed client VoIP connectivity and supported end users by troubleshooting and resolving technical, network connectivity, software, and user issues via various remote access tools.

Remote

Remote

• Troubleshoot technical issues for customer’s personal devices; evaluate concerns and issues, identify and deploy solutions, and train customers on solution steps, if applicable
• Utilize call center technology to input, track, and report customer issues
• Navigate company software programs, use web-based search engines and troubleshoot customer issues
• Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service
• Responsible for providing exceptional customer support and technical expertise on the phone or via messages through our website, chat, and/or e-mail in a prompt, courteous, and efficient manner.
• Assess tech issues and identify and deploy solutions for customers through one-on-one conversations.

Remote

• Diagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.
• Backing up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
• Installing, repairing, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.
• Printer installation and configuration, including full-featured driver deployment and customized settings configuration.
• Design, on-board, deploy and manage users in server manager, group policy, network sharing, and Office 365.
• Other basic Help Desk tasks such as ticket creation, issue tracking, and escalation

Bachelor Of Science - Bs, Computer Networks And Cybersecurity

Education record