Aaron Verdine Email & Phone Number

Fairfax, Virginia, United States

• My work included regulatory oversight of various aspects of the mobile telecommunications industry, specifically the regulation of short code programs (i.e., “Dial BOSELEY to 56565”). • My primary responsibilities included creating and conducting compliance audits to simulate the mobile, in-market consumer experience. • I routinely utilized Internet and mobile devices from the major telecommunications carriers to ensure consumer purchases, data, privacy, and security are within the set guidelines. • My responsibilities also included monitoring and documenting consumer experiences associated with mobile apps, text message programs, digital advertising campaigns, and digital payment processes, as well as investigating businesses and individuals to identify high-risk industry participants and potential threats. • I periodically conducted privacy testing on mobile apps, documented consumer experience elements and data transmissions. • I also served as data subject matter expert and liaison between Operations, Product, and Engineering teams for product development, feature enhancement, and automation• I often liaised with our in-house Product Development team to determine and develop user requirements for systems in production, to ensure maximum usability, contributing to user acceptance and beta testing. • To take advantage of my software development background, I was tasked with designing, building, testing, and maintaining a proprietary file aggregation tool using Python. • For the duration of this project, I was able to demonstrate my technical expertise by producing timely results and consistency while following software best practices regarding scalability, testing, performance, and security. • Finally, as the first member of the Compliance team to be trained completely in a remote environment, I took it upon myself to document the training process via written and illustrated instructions along with video tutorials.

Ashburn, Virginia, United States

• My work at SinglePoint Global involved responding to Help/Support desk tickets, requests, and issues through multiple channels (phone, email, support ticket systems, etc.). • I was also tasked with various Cybersecurity tasks as I was responsible for leveraging the SIEM (Security Information and Event Management) software which allowed for detailed logging of client machines and servers. • In this capacity, I monitored SIEM data, proactively notified clients if malicious events occurred, reviewed all key security information with client, provided detailed monthly security reports, and outlined any additional security requirements, training, or other security enhancements deemed appropriate for the client’s business. • My technical responsibilities primarily revolved around managing user and group accounts, group policies, and organizational controls by utilizing Microsoft Active Directory, Azure Active Directory Sync, Powershell, and Microsoft Office365. • I managed clients’ network security by configuring SSL-VPN connectivity via FortiClient and SonicWall NetExtender software. • I also managed client endpoint security by utilizing Bitdefender host-based antivirus software and tools. As my main job responsibility, I supported end users by troubleshooting and resolving technical, network connectivity, software, and user issues via various remote access tools including ConnectWise Automate, ConnectWise ScreenConnect, and Team Viewer. • I also utilized managed services software tools including ConnectWise Manage, ConnectWise Automate, and Microsoft Outlook to service and satisfy client’s needs according to their respective SLA’s and service contracts. • During my employment, I continually demonstrated the ability to effectively communicate and correspond with various organizational personnel including client points of contact, end users, as well as various service and equipment vendors and support personnel.

Remote

• As a Systems Engineer, I specialized in administering our full-service anti-phishing service called Phishgoggles to reduce client threats from online scams. • I worked closely with clients ensuring compliance with NIST publication 800-171 (NIST 800-171), and assisted these organizations with identifying and prioritizing actions in managing cybersecurity risks.• I managed client IT infrastructure which involved monitoring and maintaining client systems, supplying hardware and software, and quickly resolving issues to minimize downtime. • As part of my system administration duties, I was responsible for managing client users and groups, group policies, and organizational controls by via Microsoft Active Directory, Azure Active Directory Sync, Powershell, and Microsoft Office365. • I also managed various client technologies such as SSL-VPNs, client endpoint security by host-based antivirus software and tools. • I managed client VoIP connectivity and supported end users by troubleshooting and resolving technical, network connectivity, software, and user issues via various remote access tools.• My primary tasks included maintenance of client network health and functionality by proactively updating, monitoring, and managing client endpoints and devices remotely.• In addition, I responded and provided support to help desk requests and resolved problems through multiple channels including, phone, email, and other various support systems.• Additionally, I accomplished risk analysis, security testing, and certification due to modifications or changes to computer systems. • My position also regularly included installing, testing, configuring, troubleshooting, and maintaining client hardware, software, and new software upgrades. • In addition, I was responsible for updating and maintaining all IT security policies, documentation, and guidelines as part of client service delivery.

Remote

Remote

• Troubleshoot technical issues for customer’s personal devices; evaluate concerns and issues, identify and deploy solutions, and train customers on solution steps, if applicable• Utilize call center technology to input, track, and report customer issues• Navigate company software programs, use web-based search engines and troubleshoot customer issues• Understand the latest bugs and solutions in newly released hardware and/or operating systems to provide exceptional, knowledgeable service• Responsible for providing exceptional customer support and technical expertise on the phone or via messages through our website, chat, and/or e-mail in a prompt, courteous, and efficient manner.• Assess tech issues and identify and deploy solutions for customers through one-on-one conversations.• Explain device capabilities and wireless carrier data product offerings.

Remote

• Diagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.• Backing up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).• Installing, repairing, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.• Printer installation and configuration, including full-featured driver deployment and customized settings configuration.• Design, on-board, deploy and manage users in server manager, group policy, network sharing, and Office 365.• Other basic Help Desk tasks such as ticket creation, issue tracking, and escalation• Navigate multiple applications to research solutions• Engage with callers, while actively listening, analyzing, and isolating tech issues• Multitask in systems while patiently providing step-by-step instructions• Calmly provide conflict resolution while navigating frustrated customer situations• Work independently with discipline and motivation to succeed in a virtual environment

Bachelor Of Science - Bs, Computer Networks And Cybersecurity

Education record