Aaron Vincent Cusi Email & Phone Number

United States

Handled customer inquiries and complaints via email & chat and delivered excellent customer service to maintain customer satisfaction and loyalty.Assisted customers with placing orders or resolving issues with their accounts, resolving billing and payment issues, maintaining customer records, and updating customer information.Provided information regarding products and upsell them.

Vancouver, British Columbia, Canada

Analyzed information from appraisers to be written accurately in the CRAL Report Pro™ software.Managed and improved spreadsheet documents for team productivity and business processes. Collected information available at the Multiple Listing Service® (MLS®) to compare to the indicated property.Reorganized the data entry structure of the order process to significantly decrease the time it takes to change data on the spreadsheets by half the time.Created an instruction guideline to help onboard new team members on the different processes the business deals with.Published a checklist guideline to increase the accuracy of information written in the reports sent out to the clients.Gathered data on the statistics of the sales and listings of properties located in four British Columbia (Canada) Areas.

Davao, Davao Region, Philippines

Led a team specializing in category mapping, product analysis, brand quality assurance, data entry, and error management.Spearheaded administrative, leadership, and project management support for IPSY.Coordinated with direct executives and back-end programmers regarding issues on brands partnered with IPSY Shopper, IPSY's eCommerce platform.Revised the performance metrics from the Customer Service team to best suit the Merch Team.

Processed transactions, tracked orders, and analyzed products for IPSY Shopper, IPSY’s eCommerce platform.Mapped products into categories based on a specialized taxonomy of items and analyze the products of the different brands partnered with IPSY.

Conducted WorkForce management support for the benefit of executives and customer service members.Scheduled meetings and handled travel arrangements for executives based in the United States of America and Europe.Executed projects in creating floor plans for the rosters of all outsourced sites based in different countries.Developed instruction guides for applications, software, and services for the benefit of the executives and other administrative support tasks.