• Completed monthly Windows and Virtual Machine Server patch management to ensure compliance and operability of devices• Implemented automations within Active Directory (AD) for device and account removal.• Assisted, informed, and trained all levels of ticket escalations throughout Service Desk and including Infrastructure support.• Supported Engineers and Senior System Administrators with projects, tasks, and tickets daily.• Managed projects and implemented companywide changes and updates on systems and applications to maintain security compliance. • Created, updated, and revised AD Security and Distribution Groups.• Assisted with the creation of SaaS workflows within BetterCloud to create user accounts and provide access as needed per the workflow creation.• Executed the creation of Virtual Servers to maintain working sessions of users to avoid downtime of Citrix users on Chrome Devices.• Experienced in SSO Okta application integrations utilizing SAML 2.0 and OpenID Connect authentications along with API provisioning for accounts.• Implemented and created Group Policies within Active Directory to have pushed to all users and devices in the company.

• Manages teams across the company ensuring timely completion of relocation and office builds for several company headquarters• Works closely with management and superiors across multiple sections guaranteeing efficiency and resolution of tasks• Educates and informs users and subordinates in task resolution and issues vital to improving technical operability• Supports colleagues within T1, T2, and T3 in ticket escalations and resolutions to maintain SLA compliance• Maintained and updated devices across iOS, Android, Chrome and Windows OS.• Assists over 5000 users with the ability to work from home during COVID-19 and provide continual professional support via in-office and remotely• Ensures users are in correct security groups within Active Directory and maintain users’ groups and policies within the company• Current lead project coordinator for the Asset Management of over 8000 devices across the company• Constructed new processes and procedures while updating and creating step by step guidelines for future techs to utilize• Imaged and deployed over 1500 devices in less than a month for company expansion

• Installed and configured network communications and computer systems• Maintained thirty servers and oversaw computer system operations• Installed, managed, and corrected problems reported on the network• Worked on desktops and stand-alone systems to ensure optimal performance• Executed and managed scripts for servers and network systems• Provided on-site and remote corporate support to users and equipment

• Configured and installed Cisco routers, switches, and wireless controllers • Maintained company servers, computers, printers, cables, and other equipment • Managed application patches, data backup, security changes, RAID, and network configurations • Diagnosed network and server problems involving a combination of hardware, software, power, and communication issues • Led approximately 100 Marines and provided reviews to each individual ensuring personal and professional growth• Graduated 4 classes as the Senior Instructor, leading and educating each class from start to finish