Aaron Walters Email & Phone Number

Vancouver, WA, US

• Scope: Lead and Managed the Amer support/success team to include Manager I, Tier 2, 3, and 4 specialists in onboarding, development, and supporting all aspects of Docusign clients and products pertaining to the.
• Team Management: Complete all forecasting and budgeting, hiring, training, adherence and quality reviews/discussions, coaching, and disciplinary actions for the AMER Salesforce Specialized Team
• Handle client account review for proactive actions; sales, product enhancement and added integrations, and engineering engagements
• Lead quarterly review for process improvements to continuously improve best practices, SOPs, and drive operational efficiencies
• Lead all cross-functional collaborations that engage various stakeholders; Support, Success, Sales, PS, Product, Engineering, Executive Leadership
• Manage team alignment with company goals and KPIs to obtain 100% meet or beat expectationsKey Projects

Draper, UT

• Scope: Lead the Mid/West Coast Team of Public and Federal support Teams supporting the Isilon product line in onboarding, development of all aspects of the Isilon product line. Core Responsibilities
• Team Management: Lead team of 32, to include Managers, WFMs, and Engineers in hiring, staff and volume forecasting, training, coaching, escalation management, project development and supervise end-point management..
• Increase overall efficiencies pertaining to TTR (10%), SLA (10%), Utilization (5%), and backlog (20%) based on key data analytics utilizing Tableau, Workday, AVAYA, and Salesforce systems.
• Spearhead large-scale and special projects while managing the cross-functional aspects with Sales, Product, Engineer, Support, Success teams
• Continuous analysis of strategic configurations and workflows, enacting new enhancements for data-driven decisions that reduced Engineering engagement lead times by 30% and a reduction in overall JIRA bugs by 20%Key.
• Co-lead and rolled out the Federal centralized integration for Dell through coordination with other key stakeholders. Oversaw the creation of a SPIFF at the Utah CEO and worked to align necessary background checks and.

Administration of complex tasks to overnight Team for all client requirements to include:Network configuration and issues resolution (including VPNs), System administration for Windows Servers 2003-2013, Active Directory configurations, patch and imaging role outs, both Windows and Mac systemsFile system and data maintenance to include migration and.

Utah County, UT

Onsite IT Engineer for four schools. Total of approximately 400 computing systems based on MAC OSX platform running of MAC servers. Administrator of over 300 IPAD, iOS and Android based phones, Chromebook, and Kindle devices. Requirements are maintenance of all devices, networks, and servers to include utilizing Workgroup Manager for Mac systems and users.

- Managed day-to-day operations of a multimillion-dollar facility, resulting in a 7% sales increase and 13% bottom-line growth.- Achieved inventory control accuracy within 0.2% variance, overseeing accounting, variant demand purchasing, and associate scheduling.- Led associate training and certifications in compliance with strict DOD regulations, ensuring.

Support Operations of 200 Dell Helpdesk Technicians to resolve issues that otherwise could not be; hardware, software applications, networking, and peripheral devices. Position required working with and keeping on task ten supervisors, ten team leads and approximately 250 technicians to the agreed metrics with Dell Computers. Adjustments were made on a 15.

Master Of Science (Ms), Computer/Information Technology Administration And Management

Master Of Business Administration (M.B.A.), Information Technology

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

Masters, Computer And Information Systems Security/Information Assurance

Masters, Information System And Technology Management