Aaron Watkinson Email & Phone Number

Cheadle Royal Business Park, England, United Kingdom

Manchester, United Kingdom

Responsibilities include taking calls and dealing with emails from clients and engineers. Logging, allocating and updating jobs on the in-house system (CAFM / Concept Evolution). Prioritising calls, allocating accordingly to an engineer (by phone) or relevant sub-contractor (via CAFM / Concept). Also to ensure KPI’s & SLA’s are met in line with contractual obligations. Ensuring that jobs are allocated to an engineer /contractor who hold the skill sets relevant to the job. Ensure that the system and the client is kept up to date on job progress. To liaise with all levels of personnel. Maintain detailed statistical information, providing necessary reports to various people within the contract. Any general administrative duties as may be reasonably required by management.

Manchester, United Kingdom

Dealing with telephone and e-mail requests from business based clients to co-ordinate and send engineers to sites in order to resolve issues within the building, liaising with contract managers and building managers to arrange engineers to go to various different locations across the country, liaising with sites to ensure that maintenance issues are dealt with in a timely manner, liaising with the contract support administrators in order to get resources allocated to jobs, liaising with other Initial offices to arrange labour to cover sickness, holidays, arranging for sub-contractors to attend sites, arranging access to sites. Raising jobs, booking in and prioritising jobs, providing feedback on jobs, managing the diary, sending relevant job information to clients and engineers, using Nucleus, EFM and Maximo to do this. Generating purchase orders, updating purchase orders with any amendments as required by the client, closing off purchase orders, liaising with engineers to ensure that allocated jobs were completed, keeping the client informed on estimated time of arrival of goods and engineers, giving feedback to clients, booking in pre-paid maintenance work, producing reports, co-ordinating holidays and sick leave, dealing with complaints, taking general enquiries and re-directing callers to the correct extension.

Llanrwst

Dealing with telephone enquiries, taking bookings for appointments, organising vets schedule, relaying messages in a timely manner, prioritising workloads, filing, dealing with customers over the counter, dealing with complaints, dealing with customers in a compassionate manner. Stock taking, ensuring that all stock is in date and batch numbers are correct, and that stock levels are recorded accurately, making and sending orders to supplier. Dealing with technical support to ensure that computer systems are working and up to date. Debt collecting, calling clients owing money to the practice and asking them to make payments.

Betws - Y - Coed

Dealing with telephone enquiries, taking bookings, handling guest bills and processing payments, managing online booking system, managing reservation diary, dealing with guest house accounts, greeting and welcoming guests on arrival, assisting guests with any plans or problems, providing relevant information on the local area and day-to-day maintenance and property management. Important to be able to establish a good rapport with guests quickly and put them at ease, and also to develop negotiation and sales skills when handling booking enquiries.

Llanrwst

Building a database of local churches as part of a council strategy to promote church tourism in rural Conwy. Developing relationships with local clergy and keyholders, collating data and monitoring visitor numbers. Researching costings and products relevant to implementation of the strategy and liaising with committees for funding and approval of strategic plans. Building a database of local venues for evening events, promoting cultural events and entertainment in rural Conwy, dealing with funding and applications for funding in liaison with relevant Council committees.

Llanrwst

First point of contact for the public by telephone and in person, manning switchboard, fielding enquiries, taking messages, ordering catering and maintaining conference diary, managing incoming and outgoing mail. Required to communicate confidently in the medium of English and Welsh on a daily basis with colleagues and members of the public, organising promotional and educational literature, photocopying, assisting with developing and distributing information relevant to events. Processing incoming invoices for payment through relevant internal finance systems. Maintaining appropriate office systems, filing, accurate record keeping, etc. Working within an equal opportunities environment with cultural sensitivity to the interests and needs of the local population. Building own knowledge of Glasdir’s role and services in the local community in order to advise and assist as appropriate to my role.

United Kingdom

Dealing with and translating a wide range of complex communications, conducting face to face translation interviews and meetings (Arabic/English and English/Arabic), developed a systematic and efficient approach to work, required to learn new skills and attend regular training, both basic and specialised. Self-motivated and disciplined with ability to accept responsibility and work punctually on a shift rota. Supervised and supported a small team. Responsible for analysing data and making decisions under pressure. Experience of maintaining high levels of confidentiality. High standards of personal presentation and professionalism.