Aaron Wee Email & Phone Number

Singapore

- Worked alongside HOD, Ramp Services to plan the ramp up of the Covid 19 recovery- Worked alongside HOD, Business Strategy and Projects to prepare the company for the new challenges as the aviation sector prepares post pandemic operations- Involvement in various transformational/productivity/automation projects (WIP) such as introduction of rollertrack conveyor belts for narrow body operations, mobile boarding ramp, automated LDM, and new POS system for onboard retail, amongst others.

Singapore

- Lead the Performance Enhancement Section for Gateway Services- Responsible for upholding service and compliance to safety- Measure the effectiveness of operational SOPs and new initiatives arising from Covid-19

Singapore

- Direct, manage and oversee Ramp and Baggage Operations for Narrow Body Aircraft- Ensure that SLAs and other specific operational requirements are met- Part of Task Force set up to lead the transformation of the business in light of Covid-19

Singapore

- Marketing Manager (Ground Handling Contracts)- Account manager for more than 15 airlines flying in/out of Changi Airport- Day to day relationship and account management - Project manager for ad-hoc events

Singapore

• Executive Assistant to President and CEO, as well as Chairman of The Board• Secretary for SATS Group Management Meetings• Producer for the SATS-MFA Cookbook Collaboration

Singapore

• Lead and manage a group of Duty Managers, Officers and Operation Assistants• Attend to major complaints and feedback by customers, passengers and airlines• Developed new initatives to improve our customer service levels at Lost and Found• Managed the Lost and Found call center• Spearheaded projects assigned by Management(Call Centre Enhancement, Queue Management System, Portable Broadcaster)• Secretary for Apron Services Management Meetings

Singapore

• Assisted in conceiving marketing materials for new revenue ventures• Developed crew training material and organised the operationalization of ancillary sales projects• Conducted market research and price studies to evaluate feasibility of projects

Singapore

• Reviewed the workflow in the Galley Build Up at SATS Inflight Catering Centre 1• Proposed improvements to better work processes and increase staff morale• Enhanced current lean manufacturing techniques to improve workplace efficiency and effectiveness

Singapore

• Worked on Cards & Payments Asia 2015• Assist Terrapinn's managers in marketing administrative tasks• Execution of scheduled marketing plans• Liaison for sponsors, exhibitors and visitors• Managed Terrapinn's social media platforms (Wordpress/Twitter/Facebook)

Singapore

• Support IE officers in the planning and co-ordination of seminars/workshops/clinics• Was appointed the emcee for some of the outreach events organised by the Market Promotion Division, most notably the Dialogue Session with Mr. Kenneth Chan, CEO McDonald's China• Took on the project to revamp the contents of IE's Export Guides, of which a working draft was conceived

Singapore

• Delivered excellent customer service such as over-the-phone transactions, general enquiries and liaison with foreign branches for overseas business transactions

Master Of Management

Bachelor Of Business (Hons), Marketing

Activities and Societies: University Scholars Programme

Gce 'A' Level Certificate

Activities and Societies: Debate Team, Captain Arts Faculty; Major Subjects: History, Economics, Literature (H2) Math, Mandarin (Chinese).