Aaron Whitmore Email & Phone Number

New York, New York, Us

• Designed, created, and delivered infrastructure, code and services to improve the availability, scalability, latency, and efficiency of our internal or customer-facing services.• Collaborated with SRE teammates and Software Delivery teams to determine and implement cloud networking, monitoring, and infrastructure requirements.• Capacity Planning: Led Quarterly Planning and prioritization efforts for CDN Delivery teams.• Designed and deployed Infrastructure solutions as code (IAC) using Terraform.• Defined, and managed SLOs, SLIs and error budgets based on documented SLAs.• Drove DevOps culture across the organization by providing consultancy to delivery teams.• Provided support for operations and delivery teams to remediate production issues as appropriate.• Developed and documented monitoring and alerting requirements.• Participated in a 24/7 on-call rotation.Key Projects: Served as a SRE for the following products:- Advertising Systems- Content Delivery Network (CDN)

Fort Lauderdale, Fl, Us

• Supported web based applications with systems administration, configuration, debugging/troubleshooting software and infrastructure and monitoring.• Defined, and managed SLOs, SLIs and error budgets based on documented SLAs• Developed and documented monitoring and alerting requirements.• Researched and built tools and automation to eliminate toil.• Monitoring: Setup dashboards in Splunk, New Relic to monitor all relevant data/events/metrics from resources such as Azure PaaS, AKS & Microservices.• Leveraged tools such as New Relic Browser and Application Performance Monitoring (APM) for enhanced monitoring. Wrote custom scripts to query specific data to increase Observability.• Alerting: Setup Alerting policy and integrate with PagerDuty for high priority alerts. Used Terraform to create critical alerts for all regions/environments.• Created a standardized process for incident response management.• Was On-call and managed multiple incident response calls of various severity, debug software and infrastructure issues, drive incident response processes to completion, and conduct post-mortems.• Scheduled and performed periodic Disaster Recovery drills and conducted drill review with compliance teams for approval.• Created a Strategy/Patching execution plan to update patch VMs and how to patch with no/minimal downtime.• Worked with Developers to review runbooks, design strategy, and deploy/maintain infrastructure.• Participated in interviewing, training and onboarding new team members.• Created and maintained detailed documentation of all POCs, Runbooks, Inventory list, Tools, and Technology.Key Projects:Citrix Analytics Service (CAS)- Designed and developed an automated solution for system wide SSL Certificate rotation saving >70 hours of manual toil per year.- Used Blameless to simplify incident response and reduce MTTA.Citrix Insight Services (CIS)Served as the sole SRE and was responsible for complete onboarding of this service to SRE Support.

Bangalore, Karnataka, In

Bangalore, Karnataka, In

• Developed code and documented artifacts including test plans and ensure that the output is as per the given specifications and quality standards • Worked on object-oriented programming (OOP) concepts and backend modules using Python and Java • Collaborated on the development, testing and maintenance of RESTful APIs in Python that were consumed by multiple applications • Created a web-based application using modern frameworks and Libraries. Including both AngularJS and Angular2+. Hands-on Experience in coding with Javascript ES5/6 and TypeScript • Production Support: Responded to the issues assigned, conduct analysis, suggest/implement workarounds, communicate to all the stakeholders and close issues as per the agreed timelines • Experienced in Cloud infrastructure development and CI/CD with Google Cloud Platform and Microsoft Azure. • Performed testing. (Functional, Integration, System, User experience) based on the plans and in line with defined processes with guidance • Implemented Java/J2EE and implementation of REST application using Spring MVC, Spring Boot, and Hibernate • Experienced with using highly scalable NoSQL database in web and mobile application developmentKey Projects: Worked on developing a document management system for a “Big Four accounting firm” which provides a secure way to create, format, and collaborate with colleagues on documents with centralized permissions, metadata, and searchable document content- Developed a document management system that provides secured access for storing business documents.- Enhanced by implementing new features which result in a better user experience for end users.- Developed a Document Management system to replace the existing application.- Overcome the limitations of the previous implementation and migrate data from existing applications.Key Technologies: Python, Java, Angular 6+, Google Cloud Platform, Google App Engine, JSON, POSTMAN

Hanover, Md, Us

• Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Chicago, Illinois, Us

• Completed leasing contracts worth over $12k for rentals and maintained 85% occupancy rate since being brought on.• Used my excellent people skills to approach and resolve tenant issues.• Escalated technical issues as necessary and served as liaison between tenant and IT vendor.• Assisted in development of marketing plans, internet and on campus advertisements, and marketing copy.• Conducted apartment tours, answered objections and highlighted property benefits and features. • Increased pre-lease occupancy rate by 3.5% within one month.