Responsibilities: • Lead and manage a $5M store with 50+ employees. • Review monthly P&L statements, conduct routine LP Audits, maximize gross margin. • Recruit, train and build a diverse, knowledgeable and motivated team. • Drive incremental sales goals through community outreach, Institutional & Corporate partners. • Model, coach and teach a store team to deliver the Barnes & Noble customer service principles, merchandising direction and operational standards.Accomplishments: Only store in district to realize consistent comparative year growth. Developed and wrote scheduling program which reduced scheduling workload from 30 hours to 4. Top performing Cafe in District.

Responsibilities: • Direct manager of approximately 30 employees and Supervisors. • Develop unique solutions to merchandising problems. Ensure efficient operation of all stockroom and back stock areas. • Implement sales plan: train, develop and motivate staff; supervise merchandising, and customer service procedures. • Host Regional training classes instructing new employees on Cafe Financials, Safety, Food/Beverage prep, and Sales & Merchandising standardsAccomplishments: Continually reduced shrink margin to below company average. Selected & Mentored multiple Supervisor and Manager candidates. Wrote bar code program to reduce Music receiving process to 25% of budgeted time.

Responsibilities: • Analyzed and improved departmental operations. Established new procedures resulting in increased productivity and more efficient resource utilization. • Demonstrate ability to sell highly technical products, theories, and solutions. Negotiated with supplier and client pricing structure enabling project to be completed on time and within budget. • Coordinate training of SAP Business system; primarily Sales & Distribution Module including RFQ methods. Accomplishments: Developed RFQ process for new field sales proposals. Represented Sales Department as SAP Core team member. Selected as first Sales & Operations Planning Administrator. Assisted in development of prototype inline promotional labeler.