Aaron Wilhelm Email & Phone Number

Katy, Texas, Us

Katy, Texas, Us

Hanover, Md, Us

Deployed and maintained tech assets including PCs, servers, switches, routers, access points, etc. in a variety of locations throughout the LSU Oschner network of hospitals and clinics.

I found my transformation from operations management and directing to network/systems administration to be a hugely rewarding change of pace, as I was able to focus on the direction and administration of the diverse server infrastructure at DiamondJacks Casino & Hotel. I worked with a VMware vSphere environment of about 60 virtual servers, a Dell PowerVault SAN, and CommVault tape backup appliances, as well as IBM System i and System x database servers. I also greatly deepened my involvement/experience in the configuration of Cisco network appliances and Palo Alto next generation firewalls.

Shreveport, La, Us

As the IT Director, I oversaw and constructed the department's operational and capital expenditure budgets, while overseeing countless, increasingly important projects such as a domain migration for about 75 Windows Server machines and 250 Windows 10 workstations, as well as the full replacement of a 55 node point of sale system. As my day to day duties in regards to the departmental staff widened, my acumen for professional leadership and judgement heightened. I was also more accountable to the state gaming control board in regards to compliance with backup/restore policies and user security audits.

Shreveport, La, Us

While serving as the IT Operations Supervisor, I spearheaded the planning and execution of several major systems upgrades and projects, including a property-wide upgrade to all new slot management and casino accounting systems. While overseeing the day to day duties of our staff of systems operators, I grew both as an IT professional and as a leader. I was also heavily involved in the maintenance and configuration of our many network appliances, including routers, switches, and firewalls.

Shreveport, La, Us

My success as a Business Systems Analyst was directly related to my attention to detail and capacious adaptability. Among my chief responsibilities was maintaining the user security and permissions for all of our company's employees and performing regular audits of all of our information systems to ensure compliance with Sarbanes-Oxley ITGC and Louisiana Gaming Control Board regulations. Was also responsible for database analysis, project management and upgrades for server systems, slot systems, as well as business applications running on the AS400 such as LMS, Stratton Warren, ACSC, and Infinium Software 2000.

Shreveport, La, Us

In my first IT role, I quickly distinguished myself as a leader on a team of Systems Operators that was responsible for the day-to-day operations of our IBM iSeries system as well as our Windows Server infrastructure. Together, we worked diligently to resolve any user-reported issues, adhere to our rigorous daily backup and audit protocols, and tirelessly support all computerized systems throughout our casino and hotel.

Hammond, In, Us

During this time, I was a key member of a valet team focused on providing a positive customer experience in a fast-paced environment. I worked closely with my colleagues on a regular basis to identify methods of improving customer service delivery. I also received several company awards for my outstanding customer service and performance excellence.

Computer Information Systems

Associate Of Applied Science, Computer Information Systems

50+ Credit Hours Earned, Criminalistics And Criminal Science