Aaron Willis Email & Phone Number

Felixstowe, England, United Kingdom

Felixstowe, England, United Kingdom

I have been working in conjunction with Regional and Global Customs Product, local delivery teams and commercial to identify new market trends, and further develop a strong, bold, forward-thinking strategic plan with a robust roadmap for the Customs product within the UK and Ireland. Over the past 9 months i have been the key Brexit contact within Maersk to consult and assist customers with the Brexit implentation and strategies. This has also included internal training sessions thought Europe. Other responsibilites are:• Ensure the entire organization have the latest up to date product information, training and utensils allowing them to promote and sell our product effectively.• Driving growth through active participation and support within commercial pursuits and enable customer retention by effectively articulating our Customs solution.• Overall responsibility to design, articulate, and deliver the strategic plan and visible roadmap of the product, ensuring full alignment with Regional and Global Product Teams• Continuous development of the product and innovation of new ideas to generate new customers and additional revenue• Supporting commercial on regular customer calls and provide Subject Matter Expert information, guidance around market conditions, trends and gather further customer insights• Providing commercial support with pricing, solution engineering options and material for tenders and projects• Understand the Customs processes and procedures to identify and explain different requirements and prices per product, ensuring maximum revenue is secured upon quote stage• Creation, maintenance and distribution of Customs Value Propositions, marketing material, product sheets and capability overviews for both internal and external parties

Ipswich, United Kingdom

I ran and managed the Ipswich Branch. My main focus was growing the team and maintaining high performance of the operators within our Ipswich Branch. I was Responsible for coordinating all aspects of Imports including Air, Sea and Road and assisting our Sales team.My Key responsibilities include:Manage team workload and ensure smooth running of the day-to-day operationCreating and managing office budgets to ensure all p&l meets targetsDrive customer service excellence by ensuring the team is meeting specific KPI targets and complying with Standard Operation ProceduresEnsuring department framework and procedures are adhered by operatorsAct as an escalation point for customer service issuesAccount Management of key clients with the aim to develop, implement and grow. One account has increased by 33% within last year with further growth in the pipeline Create client retention strategyNegotiate rates with suppliers in order to maximise efficiencies and profitabilityEnsure all department administrative and accounting functions are completedwith accuracy and within agreed timescales and deadlinesDevelop and maintain strong relationships with clients in order to explore opportunities to develop further businessMotivating and engaging the team through training, coaching, performance management and appraisals.Provide timely and accurate management reports on Branch productivity and P&L

Felixstowe

Managed a team of 16. This not only involves managing the day to day tasks and duties of the team members but requires me to provide training where necessary, implement process changes to allow for improvements and efficiencies and carry out annual appraisals. I actively manage the office KPI's to ensure that not only are we achieving a good result but to identify areas for improvement which in turn enables me to work with any individuals that may require training or guidance. I also run and analyse several key reports which allow us to ensure that we are operating efficiently and within budget. I also still deal with a number of customers which includes customer meetings and conferences. I am always striving to get the best out of my team and pride myself on being a good motivator.

Felixstowe

I managed one of the import departments’ largest clients, which involved liaising with the client and assisting with all their import needs including entries and deliveries. It is vital that I have a clear understanding and good knowledge of the industry to give the client the best possible service and experience with DHL.

Felixstowe

Handled one of the company’s VIP clients which involves working under pressure to suit the client and company needs at all times. Keeping the client proactively informed is key to the running of this account and enables good relationships to thrive. Key tasks include the processing of FCL and LCL shipments from start to finish, all aspects of customs clearance and haulage. A critical part of the role involved liaising with port health regarding the importation of food, this requires numerous CVEDs and CEDs being completed and relevant documentation declared with them. Accuracy is vital to the quick processing of these shipments. Along with my main import role, I also took on numerous other responsibilities within the company. I was appointed a super user for our forwarding software (Cargowise). The key features of this role were to assist other users in developing their skills and aiding the development of the system as a whole. Researching and testing new areas of the system and new operational methods to create efficiencies within the business is a large part of this task. I also fulfilled a similar super user role surrounding Microsoft Excel, assisting colleagues and peers to create efficiencies using the program and the facilities available within it.

Felixstowe

Along with handling FCL and LCL shipments from start to finish, customs clearance and haulage, I also managed the companies’ warehouse. This involved managing the arrival of the container to the warehouse, the devanning of the container and the splitting and re-delivery of the cargo.