Aaron Windle Email & Phone Number

West Chester, Pa, Us

Philadelphia, Pa, Us

Morgantown, Pa, Us

Leiderdorp, Nl

Malvern, Pa, Us

• Selected for acquisition due diligence team for Frontline’s $1.325B acquisition by private equity firm in 2017• Selected as technical lead for project team to transform Frontline Technologies to Frontline Education• Providing all technology, tools, services, and support for 700+ person, five-location, SaaS organization• Managing the operation of 11 person, 2 team internal IT organization focused on collaboration, technology delivery, and business systems• Providing technical due diligence as a part of Frontline’s M&A team• Ten successful and timely post acquisition IT system integrations• Ensuring compliance of corporate tools, processes, and services for Frontline to achieve SOC2 compliance• Gathering requirements for process innovation driving usage of new tools and services for all business units• Successfully transitioning IT Infrastructure from on-premise to a cloud-based operations model• Setting strategy for mobile collaboration tools using best of breed technologies• Implementing cloud-based identity management policy using best of breed SSO and SaaS providers• Implementing internal knowledge management and information system• Set strategy for continuous backup, disaster recovery, and business continuity systems and plans• Partnering with facilities director for office build outs and moves with no internal or external disruption across all locations• Implementing IT service and support tools to increase team productivity and response time• Developing metrics and team health indicators• Setting annual goals and measuring team successes and failures against those goals throughout the year• Developing, delivering, and maintaining all 3rd party vendor and VAR relationships and projects

Malvern, Pa, Us

• Installation, oversight and maintenance of all internal tools, services and related processes for 70 person, single location SaaS organization• Annual IT OpEx/CapEx budget of $700k• Managing helpdesk team, procedures and service delivery goals and objectives• Partnering with business units to deliver needed hardware and software on time and without disruption• Performing systems administrator and business analyst roles across all internal teams, tools, and processes• Creating yearly IT goals and objectives and measuring successes and failures

Bristol, Pa, Us

• Overseeing and coordinating of all information technology, telecommunications systems, application management and systems for 100 person two location organization• Preparing an annual business plan and establishing goals and objectives for the IT department by coordinating with other departmental heads to achieve business goals• Developing, tracking and controlling the IT annual operating and capital budgets• Supervising all IT initiatives and ensuring they are completed on time and within budget• Leading all hardware, software and maintenance contract acquisitions• Ensuring effective infrastructure security by monitoring all systems and networks• Overseeing building security system and maintenance • Overseeing an effective helpdesk system to evaluate service levels through timely, quality, and issue-solving accountability• Developing, publishing and enforcing policies and procedures governing corporate data, including data collection, warehousing and validation • Monitoring operating costs, identifying problem areas and proposing changes to improve operational efficiency and reduce operating costs• Analyzing all IT related expenditures, and identifying and implementing cost saving opportunities • Establishing key measures and metrics to evaluate the effectiveness of the department • Advising, counseling and educating executive management on the competitive or financial impact of current trends in IT• Identifying opportunities for appropriate investments in IT systems, including business case justifications and cost/benefit analysis• Developing and executing disaster recovery plans and procedures• Participating in emergency response team

Bristol, Pa, Us

• Managing all IT systems • Managing the Helpdesk Manager• Overseeing the day to day operations of all systems and networks• Planning, purchasing and provisioning all hardware and software upgrades• Installing and implementing all customer installed DCIM software• Overseeing security for all systems• Installing, implementing, and maintaining a functional DR site• Maintaining and upgrading all phone and data systems• Establishing and maintaining an FTP site • Managing and maintaining a mixed virtual environment of VMware and MS Hyper-V

Bristol, Pa, Us

• All troubleshooting cases for desktops, laptops, and servers • Providing technical expertise for application upgrades • Managing helpdesk ticketing procedure and process documentation for IT team • Installing, implementing, and supporting customer software installs for DCIM tools• Maintaining security software for all internal hardware and software• Implementing and maintaining Symantec BackupExec backups• Providing training for all associates on internal systems and software

Bristol, Pa, Us

• Performing desktop, laptop and server support for a Microsoft Windows domain• Maintaining mobile, network and datacenter infrastructure • Maintaining and troubleshooting Cisco VOIP phone systems• Delivering onsite training to external customers on data center infrastructure management software installations and implementations