I have a robust background in program management, security, and certification, with extensive experience in various roles. As the Prometric Director of Program Management/Channel Improvement I am responsible for overseeing and enhancing our channel strategies to drive growth and improve customer/candidate satisfaction. My role is focused on optimizing the performance of our existing Channel, identifying new opportunities, and developing strong processes and partnerships. At the Society for Human Resource Management, I served as a Senior Specialist in Program Security and. In this role, I was responsible for educating staff on test security policies, developing test security plans, managing security breach notifications, conducting investigations, and compiling reports. Prior to this, I was the Senior Manager of Certification at the Construction Specification Institute, where I managed certification programs, developed strategic plans, maintained exam confidentiality, and communicated with various stakeholders.My earlier roles include Director of Certification at the Association of People Supporting EmploymentFirst, where I supervised daily operations of certification programs and ensured compliance with accreditation standards. Additionally, I worked at the Certified Financial Planner Board of Standards, Inc. in various capacities, including Compliance Analyst, Compliance Administrator, and Support Specialist, where I investigated professional conduct violations, managed conduct cases, and supported the maintenance of CFP® certification. My skills include proficiency in LexisNexis, FINRA, Central Registry Depository, and Microsoft Office, and I hold a People Manager Qualification (PMQ) and an ICE Credentialing Specialist Certificate. This diverse experience highlights my strong capabilities in managing complex programs, ensuring security and compliance, and effectively communicating with stakeholders.