• Prepared monthly and quarterly financial analysis and reporting including variance analysis, identification of key risks and opportunities, revenue and cost drivers and KPIs for management team • Analyzed customer data, registration data to target potential customers; improved conversion rate by 20%• Analyzed social media marketing data to analyze trends and topics that attracted followers• Worked with Operations Director to develop strategic plan in expanding the client… Show more • Prepared monthly and quarterly financial analysis and reporting including variance analysis, identification of key risks and opportunities, revenue and cost drivers and KPIs for management team • Analyzed customer data, registration data to target potential customers; improved conversion rate by 20%• Analyzed social media marketing data to analyze trends and topics that attracted followers• Worked with Operations Director to develop strategic plan in expanding the client market• Maintained client databases and in-house customer relationship management(CRM) applications• Supported ad-hoc analysis and reporting for decision making • Assisted in developing creative job search products: Jobster (a job recommender application) and RezMonkey (a resume ranking and visualization application) by using data mining and machine learning techniques Show less

• Analyzed 50 call clips and client account information daily through Witness system; summarized client requirements and account information efficiently for discussion and training purpose; significantly improved efficiency and quality of customer service • Extracted data from SAP and clustered issues by indicators• Led 11 call-a-customer training sessions and coordinated the schedules for 101 managers and executives• Monitored the training program using excel sheets and dashboards… Show more • Analyzed 50 call clips and client account information daily through Witness system; summarized client requirements and account information efficiently for discussion and training purpose; significantly improved efficiency and quality of customer service • Extracted data from SAP and clustered issues by indicators• Led 11 call-a-customer training sessions and coordinated the schedules for 101 managers and executives• Monitored the training program using excel sheets and dashboards and updated the feedbacks from both managers and customers on SAP system• Assisted in designing the training binder, promotion flyer and PowerPoint slides Show less

• Improved restaurant branding and updated latest events through various social media platforms• Coordinated two large events during the 2014 FIFA World Cup in an attempt to attract new patrons while ensuring an innovative venue for existing clients as well• Improved quarterly sales by 10% in 2014 through in-depth analysis on current market trends • Initiated a strategic loyalty plan (the 10th order free) and increased customer base by 10%

• Assisted in the upgrading of all policies and procedures using a high attention to detail to fulfill the current legislative requirements and management directives• Enhanced overall efficiency for staff and clients by utilizing new technology and systems• Implemented a new filing system using Microsoft Excel to import and interpret client data

• Assisted in the upgrading of all policies and procedures using a high attention to detail to fulfill the current legislative requirements and management directives• Enhanced overall efficiency for staff and clients by utilizing new technology and systems• Implemented a new filing system using Microsoft Excel to import and interpret client data