· Led the redesign of the school website, resulting in a 20% increase in click-through rates, demonstrating proficiency in web design and user experience optimization.· Designed visually appealing and user-friendly web pages, ensuring seamless user experience on various devices.· Maintained brand consistency and developed responsive designs for desktops, tablets, and phones.· Managed website content updates to ensure alignment with marketing strategies and the latest information.· Produced and edited social media videos for various platforms, supporting digital marketing campaigns.

· Designed and edited eye-catching graphics and animations for social media short videos, contributing to a 20% improvement in click-through rates.· Applied visual identity guidelines to maintain brand consistency across platforms to engage target audiences and drive conversions.

· Assisted with uploading and managed over a hundred of podcast episodes.· Collaborated with the production team to brainstorm creative ideas, contributing to the development of engaging and visually appealing content.· Managed media files and organized audio tracks to streamline post-production processes.

· Mapped out customer pain points and designed strategies to enhance satisfaction and loyalty throughout the travel process, contributing to a 30% increase in user retention rates over a six-month period.· Interacted with individuals from diverse cultural backgrounds, fostered positive relationships and created an inclusive and welcoming environment for guests.· Managed unexpected challenges during tours, employing quick and effective problem-solving to maintain a smooth and enjoyable experience for guests.· Achieved a 30% increase in 5-star customer reviews, boosting testimonial conversion rates on TripAdvisor through exceptional service delivery and personalized travel experiences.