Aaron Alejandro Email & Phone Number

Directed daily operations of the body shop by assigning workflow such as teardowns, paint, and assembly.Established and maintained positive working relationships between staff, business partners, vendors, and suppliers.Managed the budget and cost control, optimizing the use of CDK and DealerTrack.Developed and implemented training programs and processes for technicians, mechanics, and other staff.Ensured timely completion of projects/repairs to meet business and customer expectations and timelines.Ensured that all company and KPA safety protocols were being followed and all equipment was properly maintained.Assume Service Advisor responsibilities to support incoming customers for staff PTO or customer overflow.Understand all team member positions to train, coach and hire employees.Authorize and oversee the installation of aftermarket parts and accessories.

Greet customers, schedule appointments for automotive collision repairs and maintenance.Inspect vehicle damages and write preliminary estimates utilizing estimating software for repairs.Review repair estimates with customers and obtain approval.Order parts and maintain accurate inventory records.Ensure compliance with all safety regulations.Keeping accurate records of customer information and service documentation.Provide excellent customer service and resolving customer complaints.

Greet customers, schedule appointments for automotive collision repairs and maintenance.Inspect vehicles and refer to service history to accurately identify and verify customer’s service needs.Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper repair authorization from customers.Check progress of services to vehicles throughout the day, contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.Meet requirements of the state and federal law for automobile repair and consumer protection.Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.

Sales and “bottom-line” profits of the store.Resolve customer problems or complaints by determining optimal solutions.Utilize labor management tools, including effective scheduling, to maximize productivity.Conduct regular store meetings.Execute and monitor loss prevention and shrink programs, by maintaining and utilizing surveillance equipment.Maintain adequate store supplies.Manage revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.Management of store operational issues, to include store housekeeping.Ensure all orders are properly documented and released for pick-up.Responsible for preparation of work schedules.

Ability to mix and blend paints.Skill in the use of tools, materials, and equipment of the trade, including the use of a spray gun.Patence to focus on precise work, while being creative and maintain good color vision.An interest in keeping up to date on latest techniques and materials.Awareness of safe working procedures.Good interpersonal skills in working with co-workers and customers.

Assist Painter with transportation equipment by preparing surfaces of automotive vehicles, such as automobiles, buses, and trucks, for repainting and polishes repainted vehicles.Sand rough spots on automotive vehicle and spray scratched areas with filler solution, using spray gun.Apply paper and masking tape to protect unpainted surfaces, such as bumpers, windows, and chrome trim.Removes gloss from intermediate coats of paint, using wet sandpaper, to ensure adherence of next coat.Polishes final coat of paint, using polishing compound and cloth.Paints surfaces not readily accessible, such as wheels and underside of fenders, using brush and spray gun.Remove and replace chrome moldings and trim as needed.

Ase, Painting And Refinishing I-Car

Color Tinting And Theory Course