Aaron Alfaro Email and Phone Number

Sporlan Division, Florida OfficeManage Florida OEM & wholesale accounts / Provide product technical assistance & sales support to Florida accounts / Give educational presentations to HVAC-R trade schools & contractors to educate on application and theory of the Sporlan valve product line.

Sporlan Division, HeadquartersTroubleshoot and answer technical questions via phone and email regarding Sporlan’s product offering / Work with Product Managers and Design Engineers to provide proper and correct answers to the end user / Provide product selection, bulletins, and compliance information for A/C and refrigeration applications / Process test sample requests from regional sales force / Assist regional Sales Engineers to find answers to their customer’s questions/concerns by directly communicating with Product Management, Customer Service and the Design team / Continue to update competitor cross reference spreadsheets

Provided technical support on circuit protection devices such as: industrial fuses, power distribution blocks, fusible panel boards, disconnect switches and wire connection devices. Support responsibilities included providing application assistance and performance documentation to customers and sales force for Bussmann’s global product offering, perform circuit analysis of distribution systems to help field sales apply Bussmann products, and to provide guidance on NEC, UL, CSA, & IEC code requirements for over current protection. Attended monthly marketing meetings with division level Product Managers and Design Engineers to improve products.

Assisted administrative assistants in the Office of International Students and Scholars with various office duties such as filing, copying, and running errands.

Processed returns and exchanges. Assisted store managers in solving customer problems and complaints. Performed credit checks in order to issue Best Buy credit cards. Processed deliveries and price matching sales. Attended scheduled store meetings to review progress and improvements.

Promoted to Lead Host after entry-level Clerk position. Supervised 5 store clerks. Maintained quality and production of food products. Attended to customer service issues. Performed evaluations on store clerks. Maintained store inventory. Implemented an efficient and functional rotation system enabling clerks to gain experience on various workstations.