Servicenow Demand Manager
CurrentI partnered with program leadership to develop and implement demand and agile strategies, establish demand governance, and launch a DevOps team using Continuous Deployment, KANBAN and Work Management frameworks. Collaborated with stakeholders to create "Gold Standard" user stories, mockups, and process diagrams, providing the team with a consistent foundation while ensuring high-quality deliverables and demonstrating value.The key to my success stems from fostering strong relationships, effective communication, and focusing on personnel needs. By leveraging active listening, collaboration, and problem-solving, I built trust, empowered teams to adapt to new processes, and ensured cross-functional alignment and channels for continuous improvement feedback.Selected highlights in this role include:โ Developed demand management processes, trained stakeholders, and established communication.โ Led DevOps team setup, transition, and created templates for consistent, high-quality work.โ Authored 50+ guides, cross-trained team, and wrote 124 stories, improving story quality and delivery.Strategic Transformations:โ Achieved 61.88% demand completion, releasing 42 features in 3 months, improving stakeholder experience.โ Implemented Lean strategies, reduced repetitive work, and created centralized reporting dashboards.