Aaron Lester Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Miami

• Command a 2,712 ITC GT U.S. registered passenger vessel with a capacity for 600 passengers and 150 crew members, overseeing all aspects of vessel operations and superintendency.• Manage comprehensive vessel operations, including navigation, crew management, and maintenance.• Draft and adhere to all SMS policies and procedures, ensuring compliance with ISM, ISPS, and MARPOL regulations. • Foster excellence through recruitment and development, advancing entry-level crew to senior licensed roles and emphasizing progression across maritime positions.• Ensured zero marine casualties and flawless navigation, with no charters affected by mechanical or operational issues, through targeted improvements that enhanced vessel performance and safety, earning commendations from flag state inspectors for exemplary compliance and service delivery.• Served as the responsible master for all flag & port state inspections, drydocks, and corresponding internal audits.• Achieving two-fold the cruise industry's performance for inclusivity and sustaining a crew that reflects Miami's diverse demographics, setting new standards for maritime equity.

Miami, Florida, United States

• Managed fiduciary, human resources, and ship operations responsibilities, with a particular emphasis on optimizing charter operations and client satisfaction.• Developed and implemented strategies to enhance operational efficiency, profitability, and safety standards across all aspects of marine operations.• Achieved exceptional vessel availability and reliability through efficient operations while maximizing charter operation capabilities and minimizing downtime.• Individually responsible for all vessel superintendency during COVID-19, successfully maintaining full employment with no layoffs of marine personnel while ensuring operational readiness and regulatory compliance.

Mandaue, Central Visayas, Philippines

• Led strategic growth and expansion of U.S.-focused IT services business process outsourcing (BPO), transitioning from technical support for major educational clients to comprehensive software and web development offerings for tech companies.• Orchestrated successful relocation of operations to Cebu, Philippines, optimizing cost-efficiency while maintaining high-quality service delivery to U.S. clientele.• Managed diverse teams of IT professionals, implementing targeted training programs to enhance technical skills and ensure alignment with evolving client needs and industry standards.• Fostered strong client relationships with U.S. tech development companies, consistently meeting or exceeding service level agreements and driving business growth through a reputation for excellence.• Achieved quarterly & annual targets, demonstrating consistent financial performance and operational efficiency in the competitive global BPO market.• Ensured rigorous compliance with Philippine regulations, particularly SEC and PEZA requirements, while leveraging TESDA programs for workforce development and adhering to SSS, Pag-IBIG, and PhilHealth mandates, optimizing operational efficiency and accessing vital economic incentives for the BPO industry.

Bonita Springs, Florida, United States

• Exercised comprehensive oversight of all operational functions while maintaining full fiscal and organizational accountability for the operations department.• Managed a specialized in-house department functioning as a full service convention general services contractor, overseeing diverse operations including construction, exhibition services, security, and eventpersonnel.• Directed workforce of 1,000+ temporary employees across various specializations, ensuring efficient staffing for complex event service requirements.• Strategically recruited, trained, and developed a team of subordinate managers and administrators through a comprehensive talent development program.• Instituted and rigorously maintained a comprehensive occupational safety program, ensuring zero occurrences of occupational accidents, zero workplace litigation, and full compliance with OSHA regulations.

Las Vegas, Nevada Area

• Directed exhibit installation and dismantling operations in Las Vegas, the nation's premier trade show market, for the country's leading exhibition general services contractor, managing high-stakes projects for Fortune 500 clients across diverse industries.• Led large-scale operations for major national trade shows in Las Vegas, expertly managing union labor teams and navigating the city's complex labor regulations.• Consistently surpassed company labor management revenue targets by motivating union labor to exceed production expectations and exceeding per-shift billable installation labor targets.• Fostered a strong safety culture, significantly reducing incidents and maintaining an exemplary safety record while managing high-risk installation and dismantling processes in a fast-paced trade showenvironment.

Bachelor Of Arts - Ba, Maritime Studies

Hotel Management - Convention Management

Activities and Societies: Director National Student Chapter- International Association of Expositions and Events Student Director.