Aaron Aycock Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Founded UserIQ to help SaaS companies transform the way they engage with their customers. From adoption and retention to expansion and advocacy, UserIQ combines user intelligence, targeted engagements, and customer health to deliver what each customer needs to be successful at every moment. In 2017, Startup Atlanta recognized UserIQ as Atlanta’s Best B2B Startup.

Fernandina Beach, Florida, United States

Develop software to automate and scale wireless networks. Designing and developing an innovative new IoT platform to commercialize smart home automation.

Florida, United States

Greater Atlanta Area

• Led 100+ person organization spanning the US, Europe and Asia. Responsible for Technology, Infrastructure, Operations, Application Development, and Security. • Introduced ITIL v3 and agile development methodologies. • Reduced total IT Budget by more than 50% while increasing customer satisfaction in every category measured each year. • Achieved PCI DSS v2 certification and established BCP/DR for critical services.• Launched new SaaS product using cloud-based technologies and a lean-startup approach to customer and product development. Took product from idea to launch in 90 days with a small, agile team.• Established metrics to drive performance in speed to market, quality, project execution, product innovation, customer satisfaction and global expansion to improve cost structure and focus on high-growth markets.• Initiatives included: SaaS product launches, mobile app launches (mobile-optimized web, native iOS, and Android), startup acquisition, product asset sale, data center virtualization, offshore management, DevOps, and continuous integration.• Named Finalist for 2013 Georgia CIO of the Year

• Led 130 person department responsible for analysis, application development, quality assurance, data warehouse initiatives, and business intelligence.• Helped deliver the nationwide rollout of quoting platform to over 25,000 agents and development of a portal to serve consumers, agents, and employees.• Infrastructure projects included disaster recovery, data center virtualization, network operations center (NOC) build out, and offshore development/production support. • Development projects included all web application design, estimation, budgeting, project management, capacity planning, implementation, and performance testing.• Established baseline metrics in software quality, delivery schedules, and cost structure of development teams.

Mba, Innovation & Technology

Bs, Management Information Systems