Previous responsibilities and...• Implemented and managed Q88VMS integrations, allowing customers to seamlessly enjoy Q88’s products and API’s - Integrations: Financial systems (10), vessel noon messages (8), port call management (6), port-to-port distances (1) • Trained Q88VMS customers and Veson support staff on product usage and best practices, setting all up for success • Installed migration plan for all Q88 processes from Monday.com to JIRA as part of the Veson acquisition, maintaining successful Q88 practices while also taking advantage of the opportunity to change tools and improve all processes• Adopted SCRUM agile methodology into Q88 product development, steering product managers through the agile ceremonies. Teamed up with Veson scrum masters on aligning Q88 product processes with existing Veson PMO practices

Previous responsibilities and...• Scheduled and coordinated regular releases of all Q88 Products (70+ releases in over 5 years). Ensured that development sprints were completed on time working closely with software and QA engineers• Tested new features against business requirements to certify that software has been developed according to the design specifications• Reviewed or created release notes for most of those 70+ releases• Drove focus on new feature development by creating KPI reporting for the product management team and executives for data-driven decision making. Designed reports on usage statistics to ensure healthy use of the products

• Served as product expert on hundreds of tickets each year for Q88 Voyage Management System (Q88VMS), PL, and Q88 Pro products (serving the tanker and dry-vessel industries). • Collaborated on issues, improving colleagues expertise as well, allowing them to handle future cases on their own first• Promoted product strategy from product roadmap reviews, regular cross-functional product team meetings, and product management strategy meetings, supporting product managers in day-to-day activities• Completed projects for Product Management team: Process designs, diagrams and documentation, product usage analysis, web browser usage analysis, cube refresh schedule optimization

• Course at Drexel University where students practiced outsourcing• Produced an automated call agent using Amazon Alexa and Amazon Web Services technology, saving the company from investing time and resources into human representatives who are also limited by time • Managed 3 core student developers at Amity University in New Delhi, India who had the required technical expertise to write the actual code• Advised the project manager on how to conduct the team's business, as I was the only team member with IT project management experience

• Course at Drexel University where students practiced business consulting• Retooled the company's on-boarding and orientation processes with one of their on-boarding specialists to ensure that the new hires could be the most effective employees from their very first day• Assembled and presented all formal communications with the company, especially the team's final proposal

• Queried an oracle database to report on the Device Product Enforcement team’s success metrics to ensure that equipment upgrade campaigns were successful in resulting in an upgrade, enabling the entire company's network services to function at its most efficient state• Browsed the Xfinity customer forums to check that customers were not submitting complaints about the Device Product Enforcement team's campaigns and escalated issues when necessary, making sure that the team was having positive customer impact• Created and maintained Tableau reports, managed the Tableau reporting site for the Self-Install Analytics team, for reports used to track the effectiveness of the Self-Install logistics company wide so logistics managers were able to make data-driven key decisions• Led a team of 11 peers in creating a software system to streamline conference calling, organized and ran team meetings, delegated various responsibilities based on team members' strengths, and ensured deadlines were met to make sure that employees all throughout the company could save time by having conference calls ring on their individual phones instead of dialing in• Communicated messages and instructions from the University Relations team to the team of 11 peers, and vice versa to make sure that every team member had current information regarding co-op related activities at Comcast•Detailed the activities from the Self-Install Swaps team's meeting for project manager, allowing the manager to better focus on the team's intake goals

• Wrote various test cases using HP Quality Center designed to detect issues in a variety of the company's applications, ensuring that released software worked as planned• Performed tests on applications, logged defects, and worked with developers to resolve issues, saving the company time and money by releasing working software• Configured a variety of virtual machines for testing software on different web browsers, operating systems, memory capabilites etc. to make our software was agile across different platform, allowing end users to have the best possible experience• Managed the Quality Assurance team's mobile devices and devised a plan to store and charge them in a way that allowed testers to access charged devices most quickly, all in an effort to make sure the end users could use the software on many different mobile platforms

• Performed tests on applications, logged defects, and worked with developers to resolve issues, saving the company time and money by releasing working software to it's internal employees• Configured a variety of desktops, laptops, and tablets for testing to make sure that all employees could perform their daily tasks on any approved computer• Assisted with internal Windows version releases that kept each employee's operating systems working as efficiently and up to date as possible• Led a team of nine peers on various related projects to help the team's supervisor best communicate to the rest of the team