Aaron Betterton Email & Phone Number

Tokyo, Japan

Lead high-caliber, global team across engineering, software development, marketing, and localization in Japan and India. Steer projects through the software development life cycle (SDLC), leveraging SaaS and AWS IaaS technologies to build robust IT infrastructure aligned with client and program requirements. Liaise with executive leadership at US and Japanese universities to cultivate relationships focused on value co-creation.▪ Devised initial concept and conducted requirements gathering for high quality class-building automation app for professors that includes functionality to pre-populate student assignment trackers.▪ Launched Acadeion under mentorship of venture capitalist and in partnership with full-stack developer, ultimately growing company from team of two to seven.

Golden, Colorado, United States

As head of IT, oversaw all aspects of IT operations from initial formation through continual scaling and evolution during period marked by 33% revenue growth and 100% increase in headcount. Led five-member in-house administrative/support team, software development contractors, and regulatory guidance staff.▪ Directly enabled CME to achieve strategic goals and financial metrics, including expanding into multibuilding campus with international branch locations and introducing in-house manufacturing and quality control capabilities.▪ Built IT organization from the ground up, collaborating with senior executives to define and drive execution of strategy, governance, annual budget, IT systems, network security, business processes, policies, and procedures based on business requirements and strategic direction.▪ Eliminated pain points, improved internal/external communication and collaboration, and drastically improved inventory control and supply planning by implementing Enterprise Resource Planning, CRM, manufacturing control, project management, and other enterprise software systems.▪ Slashed support requests by 90% and boosted order fulfillment speed 150% by spearheading digitization project to transition from QuickBooks/Excel to ERP solution, completing evaluation, procurement, configuration, and deployment in only six months.▪ Improved inventory visibility and traceability through implementation of warehouse management system with Scribe integration to ERP system.▪ Motivated team to maintain exceptional support desk metrics with an average one-hour resolution time, 99.9% system uptime, and zero major security incidents.

Tokyo, Japan

Leveraged DevOps and Ops practices in steering cross-functional teams of up to 20 in Japan, India, and France, acting as Lead Operations Engineer and facilitating communications to deliver cutting-edge systems. Drove client-facing automation, transformation, and innovation. Defined and launched new security tools in collaboration with information security team.▪ Played a key role in on-time/on-budget deployment of Qualys under tight three-month time frame by implementing AWS Systems Manager and writing scripts to automate server configuration. ▪ Instrumental in achieving regulatory compliance by heading project using cloud-native services (AWS CLI, S3, Lambda) to query and generate reports on compliance status of all cloud environments.

San Francisco, California

Controlled $1.5M IT budget and directed international team in overseeing data centers, network servers, and technical support. Allocated resources and project-managed new initiatives.▪ Built IT department and operational structure to support 300% year-over-year growth, resolved stability and security issues, introduced wireless capabilities, and future-proofed infrastructure by redeploying entire network. Expanded IT operations to international offices.▪ Decreased onboarding time from one week to one hour by leading team in architecting and deploying multisite Active Directory domain.▪ Improved office productivity by implementing Lync/Skype for Business, Exchange, and Jira.▪ Transitioned primary organization revenue stream to SaaS-based product by leading team following DevOps practices to build hybrid-cloud platform in colocation datacenter using Cisco UCS, VMWare ESXi, F5 Big-IP, and NetApp SAN integrated with AWS-based CI/CD pipeline; completed $100K under budget with ~54% CAPEX savings.

Golden, Colorado, United States

Proposed and implemented IT solutions to address existing business needs, align with future goals, and improve cybersecurity posture. • Redesigned infrastructure architecture by leveraging Microsoft Hyper-V technology, reducing upgrade costs and hardware footprint by 75%.

Boulder, Colorado

Earned four promotions over 11-year employment to hold responsibility for configuring, installing, and administering data center infrastructure and applications. Managed computer helpdesk and outsourced developer teams.

Master Of Science - Ms, Information Systems, 4.0

Bachelor Of Science - Bs, International Business, 3.99

Summa Cum Laude