Manage the day to day operations of the company. Oversee new installation projects, service effectiveness, and customer satisfaction and retention.

Deployed and maintained a help desk for 1,500 students at University Gateway (UGY)Reduced IT expenditures by $25,000 annually; acted as lead negotiator on Internet and Telecom contracts; researched and managed implementation of VoIP phone system; designed and facilitated installation of in-house conferencing system; reduced offsite support by 99%Maintained a 99.9% uptime on all IT infrastructure, including MPLS WAN from LA to SeattleImplemented remote assistance software to support all national offices from one locationDesigned and deployed a successful backup solution to maintain 0% data lossDeployed Sysaid Help Desk ticketing system; monitored and analyzed time spent between multiple clients / projectsOversaw design and installation of a ShoreTel VoIP telephone system between national offices (Los Angeles, Seattle, Santa Monica, Oxnard, and Kentucky)Vendor manager / coordinator for low voltage systems for University Gateway (UGY) housing project at USC; acted as project manager for multiple deliverables and implementation timelinesDesigned Audio Visual systems for Resident Amenities (UGY), including 25 monitor Art Wall for Roski school of Art.

Maintained a 99% client retention rateIncreased MB Systems Technology revenue from $70,000 to $250,000 over the first two years of business; sustained growth on pace to reach $500,000 in revenue in 2007Increased client base from 20 clients (Y1) to over 100 (Y3) clients Directed a team of 5 field techniciansDeveloped custom technology solutions for disaster recovery, company WANs, email, firewalls, VPNs, remote customer supportManaged all customer technology vendors to provide a single point of contact for customers.

Managed IT infrastructure between LA and Boston offices.Created and Managed IT budget – reduced cellular costs by 60% - saving $165,000 annuallySupported 175 field employees including laptops, cellular phones, digital cameras

Managed day-to-day tasks for IT Team.Maintained a 99% up-time for network infrastructure.Managed all network infrastructure projects.