Professional Summary:• Seeking opportunity to shift my career into the technical/IT workforce• Strong customer service, technical troubleshooting, and prioritization skills• Committed as both a student and teacher of ongoing technological progressionCore Competencies:• Disciplined Combat Veteran• Customer Service: Internal & External• Networking Fundamentals• Troubleshooting Methodologies• Hardware Installation & Configuration• Non-Zero-Game ApproachApplicable Skills and Knowledge:• Operating Systems: Windows, MacOS, iOS, Android• PC Peripherals: Printers, Scanners, Cameras, etc.• MSFT Office: Outlook, Excel, Word, PowerPoint• Fundamentals: IT Troubleshooting Methodologies, OSI Model• ITSMs: For Ticketing, Time Tracking, and Task Management• Networking Fundamentals: DHCP, DNS• Active Directory Fundamentals: Accounts, Password Resets• Team Outcome Focused, Empathetic to the User Experience• High Aptitude for New Technologies and Frameworks
Listed skills include Customer Service, Leadership, Marketing, Microsoft Office, and 11 others.