• Lead SAP S/4HANA pilot rollout change communication and engagement to 200 end users in the U.S., standardizing global manufacturing site approach for 10,000+ employees.• Leverage Adobe Creative Cloud and AI for communication campaigns, marketing collateral, and training, contributing to a global standard for change management processes and tools used enterprise-wide for sales pursuits and by clients.• Train or Coach OCM counterparts on leadership topics, such as Change Communication Management, Improvisational Leadership, and the latest Microsoft technologies, to drive effective and efficient behavior of OCM delivery

• Coach new IT middle managers to become effective human-centric managers with confidence and support in transitioning to next-level Leadership roles• Coach on best practices and train leaders on project management software like Asana and Harvest to improve operational capability and capacity to deliver business outcomes• Advise leaders on best practices for change management program development, resulting in go-to-market tools and approaches

• Implemented end-to-end change management process for a large-scale, multi-phase implementation of an asset management app for 2,000 users at 171 offices, delivering cost avoidance of $2.62MM per year and recovering $81.6MM of assets in 16 weeks• Ran OCM initiation phase to transform B2B only to B2B/B2C Contact Center operations with unified BPM platform, delivering eCommerce Customer Care roadmap and Skills and Resources plan• Drove stakeholder assessment and technical use case discovery process to prioritize 120 use cases with SMEs, resulting in identified change impacts on future-state end users of Pega BPM• Led DCOM current state assessment to identify opportunities to improve CX experience at utility co., resulting in recommendations to establish a product-driven CX experience operating model• Managed OCM initiation phase for Knowledge Management transformation (Coveo), launching a change network, communications plan, and UAT training to ready change to 1400 users.• Executed process mapping workshops to analyze Oracle Cloud EPM FDDs, create future state process maps, and validate process maps to develop training, resulting in improved process efficiency and employee engagement for 75 FP&A and Accounting end users• Delivered scenario-based process-oriented train-the-trainer solution in parallel with Dynamics 365 MVP POC build, resulting in 500+ trained customer service agents • Produced customer scum-based training that empowered 300+ Agile product developers transitioning to offshore and nearshore locations for a healthcare system

• Led the development and rollout of a training program that optimized the end-to-end process for loading oil onto trucks, resulting in a 50% reduction in process cycle time and 0 safety incidents across 1,932 locations and 5,000 haulers in two years.• Supported strategic planning process with accounting leadership, interviewing stakeholders and holding workshops, and analyzing output data to develop a customized three-year strategic roadmap

• Led DMAIC process improvement initiatives to automate and scale operations, expanding to California and improving revenue generation and cash management• Implemented billing and collections platform, automating processes and increasing financial metrics by 22% in 12 months