A self-motivated IT enthusiast with hands-on experience of a wide range of tools and equipped to drive productivity and ensure profitability of organizations through timely availability, maintenance of confidentiality, and availability of business systems and information. While being a Collaborator and an analytical thinker, Works well in teams to build trust and team spirit through active communication to guide my team to excellence in a high-pressure environment.Proven IT support technician in customer service and ticketing systems (SNOW).Ability to work independently and collaboratively with colleagues and all levels of internal management in order to achieve goals within the time allocated.