Zenarate is transforming how people learn and perform through AI Simulation Training. Technological advancements replace simple tasks leaving the most complex ones to solve for. Our approach utilizes the most advanced natural language AI to develop customer service and sales agents – not replace them.Zenarate has delivered over 16 million agent simulations in 15 languages to leading companies in financial services, insurance, healthcare, telecommunications, technology, and travel industries.Contact center and training leaders accelerate agent Speed to Proficiency 56%, improve CSAT Scores 33%, and reduce agent Attrition 32% on average.

Consistent development of the Account Management team by modeling best practices for executing the customer journey. Established portfolio management and account priorities, with long-term partnerships as the primary objective. Fostered strong cross-functional partnerships with UserZoom's Research Partner, Support, Account Executive and Product teams.• Improved Gross Revenue Retention (GRR) over 27% • Responsible for growing a team of 6 into a high-performing team of 10 representatives, covering Enterprise clients in North America including Bank of America, Progressive, HP, Kohl's, UPS, ADP• Implemented a consistent pricing strategy and increased ARR over 28%• Built and trained team on playbooks that fostered mutually beneficial, multi-year client contracts

Design, Product, and UX teams rely on UserZoom to make user-centric decisions to create digital experiences customers will love. With a team spanning the globe, and experience-leading customers including Amazon, Aetna, Capital One, ebay, Facebook, Google, Kimberly-Clark and Sky, UserZoom has solutions to address the breadth and depth of user insights goals across all digital product development teams – from quick usability tests to measuring UX.Member - UserZoom Diversity, Equality & Inclusion (DE&I) committeeMember - UserZoom DE&I Hiring sub-committee

As a sales leader at NetSuite, I look to hire individuals who are critical thinkers and problem solvers with an obsession for customer satisfaction driving their decisions. I bring a blend of strategic decision-making based on data and emotional intelligence and make as much time available for coaching my team to bring the same approach to NetSuite customers.• 98% customer retention and $2.6M in new revenue generated year over year• President’s Club (+100% quota) in every year of eligibility: 2012-2019Responsibilities include:• Hiring, developing, and delivering successful outcomes for NetSuite and our customers• Developing and executing a plan that supports our Customer's short and long-term goals• Setting expectations with senior sales management with timely and accurate forecasting, pipeline, and activity reporting while achieving annual goals • Supporting and motivating our team to succeed at any stage of the sales process: lead generation, qualification, evaluation, and close through impassioned leadership, coaching, and performance recognition• Identifying and delivering value to a variety of different audiences: C-Level Executives, Controllers, CTO/CIO's, Ecommerce, Retail, and Omnichannel leaders

Support client growth and business operation initiatives through education of the NetSuite platform, facilitating strong partnerships by engaging Executive and other key resource alignment and simply asking the customer how to improve their overall satisfaction.• #1 Ranked Global Manager in Account Management Organization• Promoted 3 representatives to senior sales positions• Active Participant: NetSuite Mentor Program, WIN (Women in NetSuite), OWL (Oracle Women in Leadership)and ABLE (African-American Business Leadership for Excellence)

Joined the first team of Account Managers to support NetSuite's first group of Retail and E-commerce customers. New product releases included E-Commerce website functionality, Inventory management modules, and Point-of-Sale software.• Cultivated client partnerships that included numerous Customer Advisory Board members• Exceeded 100% annual revenue and 98% annual retention targets for President's Club

• President's Club 100%+ quota for both years of eligibility• Over 50% of clients joined the NetSuite reference program

The Colorado Orthodontic Foundation (COF) is a non-profit organization in partnership with doctors to provide orthodontic treatment and education for families that cannot otherwise afford orthodontic health care.Scaled operations with additional Orthodontic practitioners and partnerships to increase the volume of patients served. Helped to coordinate and launch several fundraising events.

Internationally ranked MBA program focused on expanding leadership abilities both professionally and personally. The Daniels mission centers on business creating good in the world with a focus on ethical decision making, leadership values and business impact globally.

Sold HR services that identify employee turnover, engagement and workforce issues through client-specific measurements such as Exit and Stay interviews; Retention Analysis; and surveys: Employee engagement, Pulse, New Hire and 360 assessments. Our data-driven Coaching and Consulting link to our clients’ business objectives to produce measurable results

KLC School Partnerships partners with school districts across the country to provide full solution education programs ranging from enrichment to academic intervention based customized to our clients needs. Managed the inside sales, customer support and sales operations teams across three distinct business units.

Represented and sold four pharmaceutical products to Hospitals, Respiratory, Urology, and Primary Care Physician offices throughout Northern Colorado.