Aaron Carlson Email & Phone Number

Irving, TX, US

Irving, TX, US

Leading a global Information Technology team to support business goals and growth. Evenly mixed Windows, and Mac environment fully managed by Jamf and MS Intune. We have around 600 users with about 50% being fully remote, with the remaining being mostly hybrid. I have designed an environment that is cloud first, and really close to cloud only via SAAS.

• Leads a design engineering team creating innovative solutions and strategies for the U.S. Agency for International Development (USAID) and the Bureau for Humanitarian Assistance (BHA) for over 80 locations globally..
• Designed a custom scenario driven NIST 800-34 compliant disaster recovery plan.
• Microsoft Configuration Manager architecture design and documentation including supporting SOPs and job aides.
• Multiple technical architecture designs completed and approved for implementation.
• Windows 10 20H2 Upgrade across the enterprise

Plano, Texas, US

• Oversees data center operations teams of 60+ engineers under an ITIL framework supporting two large government accounts. Through the following teams the entire infrastructure is maintained and continuously modernized.
• Active Federal Government Security Clearance
• Vendor management
• Contract negotiation
• Project management
• Migration to cloud/virtual data center

Round Rock, Texas, US

Managed a complete data center operations team under an ITIL framework supporting two large government accounts. Team of 60 plus members include: Network Operations with 14 engineers and one manager responsible for all routing, switching, load balancing, proxy administration, firewall, intrusion prevention, monitoring, and IPT Cisco Call Manager with.

Düsseldorf, North Rhine-Westphalia, DE

• Directed forward-thinking IT Services departments encompassing 38 employees with an operations budget more than $3M annually that included telecommunications, data center, network operations, purchasing.
• Skillfully increased operations growth by recruiting, managing, and mentoring top-performing employees.
• Developed a positive and enthusiastic support team environment designed to boost results.
• Negotiated and customized vendor SLAs to comply with and align core IT, service, and business operations’ OLAs.
• Managed executive-level escalations of telecommunications, desktop, network operations, and data center incidents.
• Built and maintained productive vendor relationships that maximized IT operations productivity. ACCOMPLISHMENTS:

Düsseldorf, North Rhine-Westphalia, DE

• Strategically operated high-volume wireless and PSTN telecommunications services and staff supporting 175 sites in the U.S. and internationally.
• Managed help desk, telecommunications, and network operations teams encompassing 13 employees. Supported 12,000+ wireless lines of service while supervising the processing of 2,000+ tickets per month and assisting.
• Proactively influenced and negotiated with PBX and cabling vendors to successfully restructured and secure reduced pricing, master service agreements, and hardware / software maintenance agreements at all sites.
• Administered and managed data, voice, local, and long distance circuits for all domestic and several international sites. Managed all facets of PBX equipment from switches to telephones for all sites. ACCOMPLISHMENTS:
• Implemented and handled the deployment of a LifeSize Video Conference system at 26 locations nationwide.
• Conducted a complete conversion of all long distance voice and data services to new carriers through an RFP process that optimized IT operations efficiency, and successfully managed daily activities, coordinated office.

Düsseldorf, North Rhine-Westphalia, DE

• Managed office moves and associated voice and data services effectively by applying sharp analytical abilities and excellent customer service.
• Cost-effectively ordered new services, cancelled services, and dispatched technicians to remote locations.
• Performed essential adds, moves, and changes on various TDM PBXs.for all locations.

Morristown, New Jersey, US

• Demonstrated strong leadership talents toward handling all event management / provisioning management on Nortel, Definity Wireless, Definity G3R, and Audix systems with projects encompassing 1,600+ U.S. sites.

Dallas, TX, US

• Implemented Veramark call-accounting system supporting 8,000 users, 20 television stations, and five newspapers throughout the country.Managed moves, adds, and changes in Avaya Definity system on Belo’s North Texas.
• Participated in other projects to prepare for various upgrades in support of the overall business.

US

• Expertly and efficiently handled all moves, adds, and changes / fault management of Definity PBXs to ensure limited business impact.

• Installed and maintained Mitel PBX, various voicemail systems, and call accounting systems across U.S. Provided project coordination and management, cabling plant oversight, and termination and installation on larger.

Bachelor'S Degree, Business Information Technology Management

Bachelor'S Degree, Business Administration And Management, General