Aaron Carlson Email & Phone Number

Irving, Tx, Us

Irving, Tx, Us

Leading a global Information Technology team to support business goals and growth. Evenly mixed Windows, and Mac environment fully managed by Jamf and MS Intune. We have around 600 users with about 50% being fully remote, with the remaining being mostly hybrid. I have designed an environment that is cloud first, and really close to cloud only via SAAS applications. A few of the key applications we have deployed include Okta, Google Workspace, Slack, Zoom, Mimecast, Crowdstrike, Netskope, Notion, MS365, Workday, Salesforce, etc. We run our products in AWS using Kubernetes, Docker, and Azure from a cloud perspective. I have led the efforts to expand physical location space from a technology perspective at multiple locations to accommodate rapid expansion at four locations around the globe.

Leads a design engineering team creating innovative solutions and strategies for the U.S. Agency for International Development (USAID) and the Bureau for Humanitarian Assistance (BHA) for over 80 locations globally. Analyzes existing infrastructure and software creating technology roadmaps aligned with the mission, vision and values of the organization. Research, develop, present, and implements technical architecture designs. Leads full live disaster recovery exercise twice annually and four tabletops. Participate on innovation council of peers that align NTT offerings and clients’ business needs. Council member involved in creating proposals and scoping of work for projects and new accounts. Write business cases for new technology solutions ensuring alignment with unified enterprise management strategy.Key Accomplishments• Designed a custom scenario driven NIST 800-34 compliant disaster recovery plan. • Microsoft Configuration Manager architecture design and documentation including supporting SOPs and job aides.• Multiple technical architecture designs completed and approved for implementation. • Windows 10 20H2 Upgrade across the enterprise

Plano, Texas, Us

Oversees data center operations teams of 60+ engineers under an ITIL framework supporting two large government accounts. Through the following teams the entire infrastructure is maintained and continuously modernized in an N-1 environment: Network Operations with 14 engineers and one manager responsible for all routing, switching, load balancing, proxy administration, firewall, intrusion prevention, monitoring, and IPT Cisco Call Manager with approximately 6,000 users; Server team of 35 engineers supporting virtual and physical servers in multiple locations around the country including Intel/Windows, Unix/Linux, Citrix, AWS as well as a complete Exchange/Exchange Online environment; Middleware team of 14 engineers supporting various applications, interfaces and appliances environment-wide. the. High collaboration and leadership on projects with the PMO team, change management, incident management, and service delivery via daily coordinated meetings, and ad hoc technical bridges. Daily management of escalations and performance management of all teams. Total financial oversight of organization operational budgets for leveraged and direct reports in excess of $50M while consistently exceeding forecast and profit margin goals. • Active Federal Government Security Clearance• Vendor management• Contract negotiation• Project management• Migration to cloud/virtual data center• ITIL• Vulnerability management• AWS• AZURE• Intel• Windows• UNIX• Redhat• Cisco• VMware• McAfee web gateway and security • Firewalls, Switching/Routing, Cisco Call Manager, Load Balancing • Active Directory

Round Rock, Texas, Us

Managed a complete data center operations team under an ITIL framework supporting two large government accounts. Team of 60 plus members include: Network Operations with 14 engineers and one manager responsible for all routing, switching, load balancing, proxy administration, firewall, intrusion prevention, monitoring, and IPT Cisco Call Manager with approximately 6,000 users. Server team of 35 engineers, and one manager supporting approximately 4800 virtual and physical servers in multiple locations around the country including Intel/Windows and Unix/Linux, as well as a complete Exchange/Exchange Online environment. Additionally I manage a Middleware team of 14 engineers supporting various applications, interfaces and appliances environment wide. Through these teams the entire infrastructure is maintained and continuously modernized in an N-1 environment. Close engagement on projects with the PMO team, change management, incident management, and service delivery via daily coordinated meetings, and ad hoc technical bridges. Daily management of escalations, and performance management of all teams, and leaders. I currently have complete financial oversight of entire organization with operational budgets for leveraged and direct reports.

Düsseldorf, North Rhine-Westphalia, De

• Directed forward-thinking IT Services departments encompassing 38 employees with an operations budget more than $3M annually that included telecommunications, data center, network operations, purchasing, business-specific diagnostic tools, and help desk by utilizing a broad scope of industry knowledge and dynamic technical acumen. • Skillfully increased operations growth by recruiting, managing, and mentoring top-performing employees. • Developed a positive and enthusiastic support team environment designed to boost results. • Negotiated and customized vendor SLAs to comply with and align core IT, service, and business operations’ OLAs. • Managed executive-level escalations of telecommunications, desktop, network operations, and data center incidents. • Built and maintained productive vendor relationships that maximized IT operations productivity. ACCOMPLISHMENTS: • Negotiated contracts that achieved in excess of $7.26M in credits and reduced costs in excess of $2M annually.• Directed multiple projects and deployments that surpassed budget and schedule expectations.• Managed an initiative to convert an existing legacy TDM infrastructure to VoIP.• Headed International Governance Council of a multi-company single mobile provider initiative that reduced annual costs by 42%.• Oversaw an entire western hemisphere WAN consolidation to a single provider that successfully reduced costs, improved systems integrations, and increased employee collaboration.• Handled multiple global initiatives for shared services and migration strategies, including outsourcing projects that resulted in net worth savings and increased efficiency gains.• Strategically operated high-volume wireless and PSTN telecommunications services and staff supporting 175 sites in the U.S. and internationally.• Proactively influenced and negotiated with vendors to successfully secure reduced pricing for hardware, and software maintenance agreements at all sites.

Düsseldorf, North Rhine-Westphalia, De

• Strategically operated high-volume wireless and PSTN telecommunications services and staff supporting 175 sites in the U.S. and internationally. • Managed help desk, telecommunications, and network operations teams encompassing 13 employees. Supported 12,000+ wireless lines of service while supervising the processing of 2,000+ tickets per month and assisting 3,000+ office users on VoIP and TDM PBXs with PSTN. • Proactively influenced and negotiated with PBX and cabling vendors to successfully restructured and secure reduced pricing, master service agreements, and hardware / software maintenance agreements at all sites. • Administered and managed data, voice, local, and long distance circuits for all domestic and several international sites. Managed all facets of PBX equipment from switches to telephones for all sites. ACCOMPLISHMENTS:• Implemented and handled the deployment of a LifeSize Video Conference system at 26 locations nationwide. • Conducted a complete conversion of all long distance voice and data services to new carriers through an RFP process that optimized IT operations efficiency, and successfully managed daily activities, coordinated office relocations, and supervised new office implementations. • Developed and implemented exemplary disaster recovery plans and strategies for all locations.

Düsseldorf, North Rhine-Westphalia, De

•Managed office moves and associated voice and data services effectively by applying sharp analytical abilities and excellent customer service. •Cost-effectively ordered new services, cancelled services, and dispatched technicians to remote locations. •Performed essential adds, moves, and changes on various TDM PBXs.for all locations.

Morristown, New Jersey, Us

•Demonstrated strong leadership talents toward handling all event management / provisioning management on Nortel, Definity Wireless, Definity G3R, and Audix systems with projects encompassing 1,600+ U.S. sites.

Dallas, Tx, Us

• Implemented Veramark call-accounting system supporting 8,000 users, 20 television stations, and five newspapers throughout the country.Managed moves, adds, and changes in Avaya Definity system on Belo’s North Texas campus in Downtown Dallas.• Participated in other projects to prepare for various upgrades in support of the overall business.

Us

• Expertly and efficiently handled all moves, adds, and changes / fault management of Definity PBXs to ensure limited business impact.

• Installed and maintained Mitel PBX, various voicemail systems, and call accounting systems across U.S. Provided project coordination and management, cabling plant oversight, and termination and installation on larger MDFs.

Bachelor'S Degree, Business Information Technology Management

Bachelor'S Degree, Business Administration And Management, General