Aaron Casanova Email and Phone Number
Aaron Casanova work email
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Aaron Casanova personal email
Overall I have 10+ years working within Technology and SAAS companies across support, account management, sales, and leadership roles. Over the past 5 years I have built a Customer Success organization from zero to 10+ global reps who assist in onboarding, drive account growth, and secure recurring renewals. During this time period, my team has consistently achieved and outperformed growth targets on a yearly basis. Moving forward I am looking to continue building and iterating Customer Success processes that help individuals & teams achieve aggressive growth targets.
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Product And Sales Operations LeadCandy DigitalSan Antonio, Tx, Us -
Product Operations ManagerCandy Digital Apr 2023 - PresentNew York, Ny, Us- Engage with key clients (MLB & DC Comics) on a weekly basis to achieve the following…-- Align product sales roadmap to meet expectations (multiple product sales weekly)-- Strategize on new & innovative ways to engage customers & drive sales growth-- Conduct post sales evaluations to track success towards KPIs- Internally oversee & optimize day-to-day operations of Candy platform & marketplace- Partner with Engineering to test & enhance platform to meet evolving needs of clients.
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Co-FounderLazy Sports Jul 2022 - PresentSan Antonio, Tx, UsCo-Founder and current leader of the Lazy Sports Club with the goal of providing connection, entertainment, and support for sports fans interested in Web3 and NFT’s. -
Senior Manager, Customer SuccessMailgun By Pathwire Oct 2021 - Apr 2023San Antonio, Texas, UsLead a team of 10+ growth-focused Customer Success Managers within US & EMEA.#1 KPI is customer growth graded by tracking net bookings increase. -
Manager Of Customer SuccessMailgun By Pathwire May 2020 - Sep 2021San Antonio, Texas, Us
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Customer Success Team LeadMailgun By Pathwire Apr 2018 - Apr 2020San Antonio, Texas, UsTasked with build the Customer Success Business Unit from scratch. - Playbook implementation for consistent engagement & results- Implement proactive adoption strategies to increase customer product consumption- Actively monitor leading indicators for success tracking & opportunity development- Exceed customer expansion targets through product adoption and cross sell initiatives- Prove ROI over time to secure long term customer commitment
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Sales Team LeadRackspace, The #1 Managed Cloud Company Apr 2017 - Apr 2018San Antonio, Texas, Us1) Lead and grow a team of experienced sales professionals 2) Drive revenue via partnerships with Product and Marketing managers3) Ensure customer life cycle is in line with Rackspace values4) Lead strategic initiatives for business level improvement -
Email & Application Solutions Sales SpecialistRackspace, The #1 Managed Cloud Company Feb 2015 - Mar 2017San Antonio, Texas, Us1) Provide Expertise Regarding Rackspace Cloud Office Portfolio...>RAX Hosted/Dedicated Email, Skype, & SharePoint>3rd Party Apps (Office 365 & Google Apps)2) Drive Sales Growth and Revenue for the Cloud Office Segment3) Support Sales Teams Across Various Target Markets4) Partner with Product and Marketing to Drive Needed Improvements and Tools
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Enterprise Account ManagerRackspace, The #1 Managed Cloud Company Aug 2013 - Jan 2015San Antonio, Texas, Us-Account Manager for Email & Application Accounts (Exchange, IMAP, SharePoint)-Main Point of Contact for 31 Enterprise Level accounts ($3,000+ MRR)-Point of escalation for customer retention and pricing negotiations -Analyze accounts to make sure that customers are using all products to their highest potential-Analyze current processes/procedures and lead projects for improvement internal to Rackspace
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Customer Service TechnicianRackspace, The #1 Managed Cloud Company Jan 2012 - Aug 2013San Antonio, Texas, Us-Provides "Fanatical" customer service to every customer via technical support line-Uses team work and consistently increasing product knowledge to trouble-shoot customer issues-Shows ability to multi-task by resolving customer issues via phone and ticketing system
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United Game Day StaffDallas Cowboys Sep 2015 - Jan 2016Frisco, Texas, Us-Promote and sell Dallas Cowboys Fan Club memberships-Inform fans about fan club benefits and membership types-Greet and interact with fans on the concourses and plazas-Assist with setup and breakdown of all Fan Club booths and materials -
Management InternEnterprise Rent-A-Car May 2011 - Jan 2012St. Louis, Mo, Us-Exceededs customer expectations by providing superior service and striving for complete satisfaction -Generates profits by driving additional revenue on a daily basis and continuously looks for improvement-Track income board on a weekly basis to understand how to decrease expenses and increase profits in all different aspects of the business -Manages all aspects of the branch on a monthly basis ranging from motivating sales to strategizing employee placement -
Account CoordinatorSmart Circle International Aug 2010 - Feb 2011Newport Beach, Ca, UsManaged and trained 4-5 new employees in the Entry Level Distributor Department weeklyConducted 2-3 second round interviews weekly, demonstrating active involvement in the future employee qualification processGenerated positive results by focusing on customer service, employee development and profitabilityPrepared daily and weekly goal oriented and motivational speeches for meetings -
Sales Representative InternPpg Industries Jun 2010 - Aug 2010Pittsburgh, Pa, Us-Provided best possible customer experience and service to all customers-Promoted product in a positive and competitive way to help drive sales-Coordinated with Regional Manager to help introduce new products and increase product knowledge -
Promotions Crew MemberCox Communications Aug 2008 - Aug 2010Atlanta, Ga, Us-Promoted radio station aspects and benefits to attendees at local events to help increase fan base-Maintained all aspects of company vehicles maintenance and organization
Aaron Casanova Skills
Aaron Casanova Education Details
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The University Of Texas At San AntonioAnd Related Support Services -
S.D. O'Connor Hs
Frequently Asked Questions about Aaron Casanova
What company does Aaron Casanova work for?
Aaron Casanova works for Candy Digital
What is Aaron Casanova's role at the current company?
Aaron Casanova's current role is Product and Sales Operations Lead.
What is Aaron Casanova's email address?
Aaron Casanova's email address is aa****@****gun.net
What schools did Aaron Casanova attend?
Aaron Casanova attended The University Of Texas At San Antonio, S.d. O'connor Hs.
What skills is Aaron Casanova known for?
Aaron Casanova has skills like Customer Service, Sales, Account Management, Leadership, Teamwork, Cloud Computing, Management, Salesforce.com, Interviews, Solution Selling, Managed Services, Microsoft Office.
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