Aaron Casto Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Area

Oversaw daily operations, ensuring seamless automotive customer service delivery with exceptional customer satisfaction. Directed staff activities, from managerial to frontline teams, by holding regular strategic meetings and performance reviews to ensure operational excellence. Monitored financial activities, signing 500+ payable checks monthly and managing floorplan and inventory requirements. Addressed HR issues and managed Workers' Compensation claims. Conducted thorough investigations and… Show more Oversaw daily operations, ensuring seamless automotive customer service delivery with exceptional customer satisfaction. Directed staff activities, from managerial to frontline teams, by holding regular strategic meetings and performance reviews to ensure operational excellence. Monitored financial activities, signing 500+ payable checks monthly and managing floorplan and inventory requirements. Addressed HR issues and managed Workers' Compensation claims. Conducted thorough investigations and resolved concerns related to Better Business Bureau and Attorney General.Streamlined weekly operational procedures by conducting cross-departmental meetings to synchronize efforts and maximize productivity. Engaged directly in high-level decision-making processes, including budget reviews and financial statement finalization with controller. Navigated complex negotiations with manufacturers, adapting to evolving demands and changes. Instituted rigorous compliance and goal-setting sessions that contributed to company's adaptive business strategies. Partnered with accounting firms to ensure accurate financial oversight. Led selection and oversight of 401k management firms; conducted audits to ensure fund integrity. Facilitated monthly and annual strategic reviews.* During tenure, successfully increased dealer net return on investment from 1.77% to 5.29%.* Led transformation initiatives that increased total company net by 500% and revenue by 99.4% over 5 years, achieving $81.5 million growth in annual revenue.* Elevated market share from 28% to 44.57% within 5 years through strategic leadership and market positioning.* Achieved dealership performance of $20,000 in gross monthly per employee, surpassing national averages.* Initiated and directed major corporate restructuring, including franchise sales and facility upgrades, managing projects worth over $11 million. Show less

Columbus, Ohio Area

Oversaw comprehensive operations across Fixed Operations, Service, Parts, Reconditioning, and Bodyshop departments, managing team of 7 managers and 105 associates. Engaged in daily management, resolving customer issues, and overseeing Workers’ Compensation and litigation related to operational departments. Managed P&L, operating, and capital budgets for multiple departments. Implemented innovative service practices that revolutionized customer service and operational efficiency.*… Show more Oversaw comprehensive operations across Fixed Operations, Service, Parts, Reconditioning, and Bodyshop departments, managing team of 7 managers and 105 associates. Engaged in daily management, resolving customer issues, and overseeing Workers’ Compensation and litigation related to operational departments. Managed P&L, operating, and capital budgets for multiple departments. Implemented innovative service practices that revolutionized customer service and operational efficiency.* Introduced rigorous car inspection and upsell services, setting new standard in automotive service industry, which was later adopted nationwide.* Achieved highest sales and service customer satisfaction scores for Hyundai and Genesis in Columbus throughout tenure.* Served on Hyundai’s Service Manager Advisory Council as recognition of outstanding performance and contributions to service management excellence.* Spearheaded initiatives that consistently improved customer retention and departmental efficiencies, making Dennis Automotive a model for other operations nationwide. Show less

Columbus, Ohio Area

Oversaw daily operations of service department, ensuring efficient workflow and high-quality customer service standards across all service offerings. Developed and implemented strategic plans to enhance operational efficiency, increase revenue, and ensure department profitability. Managed and supervised team of service managers, technicians, and support staff; provided training and development to improve skills and enhance team performance.* Optimized resource utilization and cost… Show more Oversaw daily operations of service department, ensuring efficient workflow and high-quality customer service standards across all service offerings. Developed and implemented strategic plans to enhance operational efficiency, increase revenue, and ensure department profitability. Managed and supervised team of service managers, technicians, and support staff; provided training and development to improve skills and enhance team performance.* Optimized resource utilization and cost control by monitoring financial aspects of department, including budgeting, forecasting, and P&L.* Cultivated strong relationships with customers, vendors, and manufacturers to ensure compliance with service standards and facilitate smooth operations and customer satisfaction. Show less

Columbus, Ohio Area