Aaron Chester Email & Phone Number

United States

Moline, Il, Us

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in ServiceNow, following KB articles for problem resolution, and following unit specific processes.Responsible for effective e-mail communications and ability to create and maintain basic documents/records: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance, or other service records, handling standard facilities administration requestsResponsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the Product of established procedures.Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.Applies some technical knowledge in the support of processes or operations: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Responsible for responding to telephone calls, email and personnel requests for technical support.Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problemsAssist in tracking help desk calls pertaining to application, networking, and systems problems and issuesProvide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnosticsAssign user-name, password and access right permissions for multiple proprietary applications, as well as client softwareDocument, track and monitor problems to ensure timely resolutionIdentify, research and resolves technical problemsCorrect application issues, solve network and security problems and identify common PC software and hardware problemsProvide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardwareSupport Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripheralsComputer literate and familiar with help desk proceduresKnowledge of systems software sufficient to determine if a malfunction is in the hardware or in the softwareAbility to install and deploy Windows based computersPossess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPointKnowledge of Internet Explorer software usage and configurationPerform other duties as assigned by management

Responsible for responding to telephone calls, email and personnel requests for technical support.Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problemsAssist in tracking help desk calls pertaining to application, networking, and systems problems and issuesProvide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnosticsAssign user-name, password and access right permissions for multiple proprietary applications, as well as client softwareDocument, track and monitor problems to ensure timely resolutionIdentify, research and resolves technical problemsCorrect application issues, solve network and security problems and identify common PC software and hardware problemsProvide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardwareSupport Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripheralsComputer literate and familiar with help desk proceduresKnowledge of systems software sufficient to determine if a malfunction is in the hardware or in the softwareAbility to install and deploy Windows based computersPossess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPointKnowledge of Internet Explorer software usage and configurationPerform other duties as assigned by management

Greenfield, In, Us

Ensure that all aspects of the handling, manufacturing and distribution of products at the site comply with the requirements of Elanco SOPs and meet all relevant cGMP regulatory and legislative requirements.Responsible for all operational compliance aspects of bulk and fill finish manufacturing of products including: batch record review, batch release, assessment of deviations, validation status and shop-floor internal audits. Ensure that Quality Systems, Standard Operating Procedures, validation and training is in place to maintain compliance with cGMP through shop-floor support. Provide leadership, direction and support to the people within the Quality Assurance Manufacturing area with focus on productivity improvement, implementation of best practice and harmonization within Technical Operations, ensuring that they are qualified, achieve a high level of competence, are motivated and carry out their duties in a safe and timely manner.Ensure that all components, bulk antigen, final product containers, closures, in-process materials, packaging material and labels are released in accordance with the registered specifications and are released to market in accordance with local/international regulations.Support audits, external inspections, complaints, recalls, counterfeits and product tampering according to the Elanco SOPs.Together with Quality leadership provide direction, formulate strategies and make decisions which ensure the efficient operation of the business as a whole.

Ensure that all aspects of the handling, manufacturing and distribution of products at the site comply with the requirements of the Novartis Quality Manual and meet all relevant cGMP regulatory and legislative requirements.Responsible for all operational compliance aspects of bulk and fill finish manufacturing of products including: batch record review, batch release, assessment of deviations, validation status and shop-floor internal audits. Ensure that Quality Systems, Standard Operating Procedures, validation and training is in place to maintain compliance with cGMP through shop-floor support. Provide leadership, direction and support to the people within the Quality Assurance Manufacturing area with focus on productivity improvement, implementation of best practice and harmonization within Technical Operations, ensuring that they are qualified, achieve a high level of competence, are motivated and carry out their duties in a safe and timely manner.Ensure that all components, bulk antigen, final product containers, closures, in-process materials, packaging material and labels are released in accordance with the registered specifications and are released to market in accordance with local/international regulations.Support audits, external inspections, complaints, recalls, counterfeits and product tampering according to the Novartis Quality Manual.Together with Quality leadership provide direction, formulate strategies and make decisions which ensure the efficient operation of the business as a whole.

Assisted with the overall Quality Assurance (QA) program that ensures compliance of the production, testing, and distribution of veterinary biologics within the guidelines set by the regulatory agencies. Position encompassed all aspects of the facility, documentation, and processes.

Basel, Baselstadt, Ch

Own the deviations/investigations process within the Quality Systems group. Provide status of investigations to management and contribute to metrics and trending. Drive compliance and reduction in overall numbers.Provide backup and mentoring to process owners within the Quality Systems group for CAPA and Change Control management. Provide mentoring and guidance to owners of investigations, CAPAs and change controls on the respective processes and workflows in TrackWise. Perform gap analysis between corporate Quality Manuals and local department SOPs for business continuity. Assist in Standard Operating Procedure development, revision and training for Quality Systems policies and procedures. Perform gap analysis on SOPs for adherence to regulations, compliance to commitments as a result of both internal and external audit observations. Prepare for, participate in, and support internal and external audits. Provide data and analysis as part of departmental contribution to Annual Product Reviews. Coordinate and operate Quality Review Board agendas and meetings interacting with Associate Directors and Directors of various cross-functional departments. Escalate issues to heads of Site Quality and Operations as necessary. Provide basic site administration and training for TrackWise system.

Raleigh, North Carolina, Us

•Investigate deviations to determine impact and root cause. •Propose CAPA strategies to eliminate root causes of deviations.•Work with peers and managers in Manufacturing and Quality Assurance to achieve third party certification for deviation investigations.•Responsible for the review of batch records and manufacturing process documentation to ensure cGMP compliance.

2500 Valby, Dk

· Technical Lead for Qumas e-DocCompliance – IT Administrator and technical support for the company electronic document management system. Responsible for system performance, maintenance, troubleshooting, user access, system documentation, requests for change, and ensuring the validated state of the system.· Technical Lead for TrackWise – IT Administrator and technical support for the TrackWise Quality Management System. Responsible for configuration of the application, data management, application of software patches and upgrades, system performance, maintenance, troubleshooting, design documentation, and ensuring the validated state of the system. Worked with an internal TrackWise Core Team and User Group to determine new or revised business requirements, define system enhancements and identify application issues.· Mentoring and Leadership – Work closely with other cross-functional team members and provide guidance on how to manage technical issues and facilitate implementation of IT related tasks on software implementation projects.· Knowledge Transfer – Transfer knowledge of system requirements and product/configuration design to deployment, training, validation and support teams.

Us

· Technical Lead for Qumas e-DocCompliance – IT Administrator and technical support for the company electronic document management system. Responsible for system performance, maintenance, troubleshooting, user access, system documentation, requests for change, and ensuring the validated state of the system.· Technical Lead for TrackWise – IT Administrator and technical support for the TrackWise Quality Management System. Responsible for configuration of the application, data management, application of software patches and upgrades, system performance, maintenance, troubleshooting, design documentation, and ensuring the validated state of the system. Worked with an internal TrackWise Core Team and User Group to determine new or revised business requirements, define system enhancements and identify application issues.· Mentoring and Leadership – Work closely with other cross-functional team members and provide guidance on how to manage technical issues and facilitate implementation of IT related tasks on software implementation projects.· Knowledge Transfer – Transfer knowledge of system requirements and product/configuration design to deployment, training, validation and support teams.

Us

· Assist network administrator with troubleshooting connectivity issues, site and company wide network associated software problems, server hardware implementation, and backups.· LANDesk application package creation, installation and troubleshooting.· Provide phone system support including new user creation through Avaya Site Administration, physical connectivity, phone programming and user training.· Desktop support of Windows 95, NT Workstation, 2000 and XP Pro, Macintosh OS 9 and 10, Office Suite and various lines of business software packages. · Responsible for user moves, adds, changes in Active Directory – permissions, PC and phone deployment and training.· Manage projects such as new desktop hardware and OS rollouts, adhering to controlled environment SOPs.· Act as a team lead and trainer for level I and II computer support technicians.