Aaron Christ Email & Phone Number

• Facilitated the pilot and launch of Certified Company at Meta program in collaboration with Meta regional account representatives and knowledge management team, and administrator and Meta POC for multiple vendors.
• Globally expanded the program resulting in 5,600+ applications, certifying 570+ companies across 89 countries, provided 121 internal employees with exclusive access to the AEP Blueprint Dashboard and managed 598 access.
• Established data analysis process, developed all documentation content for the Certified Company at Meta program including Workflow Processes, internal and external FAQs, Eligibility Requirements, and managed new.
• Administrator and Meta POC for multiple vendors including A2E, Alpine, PearsonVUE, Credly, and CertMetrics; skillfully negotiated contracts, managed budgets, and fostered strong vendor relationships.
• Identified and mitigated potential risks, roadblocks, and critical areas for improvement in user experience through the project lifecycle while seeing more than a 20% increase in ratio of applications to certifications.
• Spearheaded the complete overhaul, rebrand (from Facebook to Meta), and HTML redesign of 20+ CertMetrics emails associated with Meta certifications

Houston, Texas, United States

• Responsible for managing execution of 60+ internal and external projects over 90 days. Led the efforts of an 8 person team, driving all aspects of PM from development to implementation, ultimately achieving 100% client.
• Established PMO standards and project management processes which included creating and designing Business Process Documentation content and Scope of Work. Directed leadership and project team realignment to implement.
• Collaborated with external vendors to meet project milestones, timelines, and resource requirements. Expertly negotiated contracts, managed budgets, and fostered strong vendor relationships.
• Assumed key leadership role in managing process improvement. Established a new project workflow using Agile and Kanban, resulting in successful completion of 12 new and over 30 previously stalled projects.
• Aligned with leadership and project teams to implement structured communication practices, completely redesigned Statement of Work (SOW), and restructured development and project workflow environment
• Collaborated with leadership and project teams to identify and streamline business processes. Responsible for the creation of and implementation of PMO standards and project management processes

Houston, Texas Area

• Spearheaded the investigation and implementation of advanced functionalities in the Learning Management System, facilitating the launch of HP Customer Support Tech Tune-up Podcast channels that increased content.
• Formulated an effective Knowledge Management Project Data Sheet template that clarified objectives and progress, leading to enhanced communication across teams and a notable 30% increase in stakeholder satisfaction.
• Implemented a comprehensive Customer Support Survey Analysis, leading to actionable insights that elevated KPI scores from under 70% in FY17 to over 90% in FY19 and FY20, driving customer satisfaction improvements.
• Led and coordinated cross-functional investigations, working closely with stakeholders to develop innovative training tool functionalities and features.
• Streamlined monthly reviews of training initiatives and planning process within an ADDIE instructional design environment, ensuring timely reporting and delivery on team's results.

Houston, Texas Area

• Collaborated with cross-functional teams, partners and stakeholders to develop and deliver immersive e-learning solutions across the entire Learning Solution lifecycle, from strategy development to implementation.
• Orchestrated relationships with outsourced partners and suppliers, setting clear expectations for enterprise NPI deliverables, quality, and timelines; facilitated seamless collaboration resulting in an increase in.
• Identified and executed on key program and project requirements, leveraging program management best practices
• Enhanced the quality of learning solutions and optimized designated portfolios, resulting in an increase in learner engagement and improvement in knowledge retention through continuous innovation and quality.

Houston, Texas Area

• Led the end-to-end software development lifecycle for six enterprise programs within an Agile framework, achieving a 98% on-time project completion rate while delivering high-quality software solutions that met client.
• Effectively engaged with program managers, marketing teams, supply chain experts, and executives to provide comprehensive program updates, address critical challenges, and influence strategic decisions
• Orchestrated relationships with outsourced partners and suppliers, setting clear expectations for enterprise NPI deliverables, quality, and timelines; facilitated seamless collaboration resulting in an increase in.
• Engaged program managers, marketing teams, supply chain experts, and executives to deliver detailed program updates; addressed critical challenges and influenced strategic decisions, ultimately increasing project.
• Trained Program Managers in specific business practices, management tools and processes.

Houston, Texas Area

• Coordinated alignment between Top Level Engineering team and 10+ cross-functional teams; tracked and documented over 50 technical issues, ensuring efficient escalation processes that improved overall team cohesion and.
• Orchestrated comprehensive system testing and validation of internally developed system within a dynamic enterprise environment.
• Managed project to develop XML procedure authoring tool

Houston, Texas Area

• Supported IT within different and complex environments on various technical aspects including:
• Installation and maintenance of hardware & software systems
• Provided support with implementing standardized programs within the company and within multiple clients and educational campuses, and assisted in adapting current industry trends

Bachelor Of Science, Management Information Systems

Activities and Societies: Beta Gamma Sigma, Phi Kappa Phi, Sigma Alpha Pi (NSLS - National Society of Leadership and Success), Deans List

Associate Of Science (A.S.), Mathematics

Activities and Societies: Phi Theta Kappa, Deans List