• Responsible for budgeting and forecasting to excess of $20 million dollars in Enterprise Network Management suite of tools.• Operate from a high-level panoramic view of the division’s strategic goals to engage with office directors and senior level bureau customers and external partners in order to build an informative and useful two-way dialogue.• Establish and execute processes, Standard Operating Procedures (SOP), Work Instructions (WI), troubleshooting guides and tools• Responsible for program management, manpower utilization, and supervision of employees (including subcontractors) of various labor categories and skills across projects• Analyze ENM Capital Account Planning budget, Maintenance agreements and Professional Services/Labor hours for Enterprise Management Systems to provide accurate fund approximations• Establish project plan by determining project purpose, objectives, technical approach, schedules, funding, and staffing.• Coordinate and lead project team meetings with technical staff and other key stakeholders.• Control project plan by managing changes, reviewing open issues, and communicating essential information to project team and stakeholders.• Establish and formalized working documents such as service level agreement SLAs, Memorandum of Understanding MOUs• Produce reports and workflow documentation for Change, Configuration and Incident and Problem Management utilizes the ITIL, CMMI best practices• Provided compelling business cases for change with proven cost savings and efficiencies.• Managed and executed IT Security documentation along with vulnerability assessments. Performed FIPS and NIST security standards-compliant statistical security analysis on a multi-tiered system according to vulnerability, risk, security features, and technical areas before being authorized on the network.• Implemented and worked to get NED division certified for IS0 2000 quality standards

• Manages and is responsible for the successful completion of all tasks in assigned program area including technical work, financial and business development activities for the Deptartment of Homeland Security.• As a Project Manager I supervise and assign technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluation.• Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems.• Responsible for profitability and revenue growth of assigned program(s) while assuring quality of program products, services, and deliverables.• Performs business development activities, and financial management services such as but not limited to the preparation and review of technical and cost proposals, financial analysis, budget and cost quote preparation, cost management, reconciliation and profit enhancement.• Ensures compliance with relevant corporate and government policies and standards.• Produce relevant metrics and reporting for client deliverables.• Implement and maintain integrated work schedules and plans that ensure that necessary products and deliverables are ready, available and utilized when required for Detail Design, construction, testing, delivery and logistics support activities under this contract. • Facilitating Daily scrum meetings, spring planning, spring review, and spring retrospective. • Works with Product owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burndown, Release Burndown; knowledgeable of roles and added artifacts.• Facilitating sprint planning as Scrum master for multiple Scrum teams; distinguishes priority of high level and low-level information to identify key nuances and true needs for customer satisfaction.

• Works with the customer to understand business requirements identify issues and propose solutions.• Gather, analyze, and prepare requirements specification, business processes/flows and recommendations throughout the project lifecycle to ensure that business needs are clarified and met.• Participate in and support the software development lifecycle (SDLC) process including data model development; design and code reviews; testing (including the gathering of expected load statistics); and the resolution of QA issues.• Act as primary point of contact for questions as well as research and coordinate responses for the systems and business processes within assigned delivery area.• Develop test cases and participated in UAT (User Acceptance Testing).• Manage expectations of business representatives; help control scope of specific requests.• Assist or triage production issues, providing ongoing responsibility for system failure support, system problem calls and user inquiries.

• Monitor web usage and provide statistics/analytics for management reporting.• Created and developed comprehensive online content strategies and implementation plans• Created content templates and page designs • Serve as primary liaison between key stakeholders within organization to develop and articulate web site goals and key performance indicators. • Collaborate with outside vendor personnel on all web-related projects• Monitor web metrics and assess usage related to website content and structure and recommend improvements• Lead specialist Web design, maintenance and support• Plan and conduct user requirement analysis, conceptual modeling and information design• Provide CMS training and support to approx 80 personnel