Aaron Nance Email & Phone Number

San Francisco, Ca, Us

Provided Administrative and Strategic leadership of the Northern California, Washington divisions End User Services team in support of 23 Hospitals, 1 Corporate Headquarters, 2 System Business Offices and 500+ Clinics.* Efficiently insourced EUS and Telecom teams on three separate occasions* Maintained “Top Tier Leaders” status past 10 year including COVID Pandemic year* Was top Leader in meeting low non-business hours worked by staff (below 2% OT annually with 24/7 on-call)* Created and implemented onboarding process adopted nationally with EUS Organization* Exceeded delivery times for Windows 7 and Windows 10 upgrades within all service area and markets* Project lead the AV upgrade in Corporate Office Headquarters Board room and two highly used Conference rooms* Successfully complete opening of Washington Hospital in Silverdale* Incident Management - Exceeded minimum SLA/OLA (95%) across all markets with a 97.82% compliance* Facilitated promotion of 22 employees both internally and externally to EUS* Trained and developed 4 new Managers to be high performing leaders and build the skills needed to be effective HR Leaders* Vendor management - Successfully completed large projects utilizing staff augmentation, Oversight of Ricoh MPS on CHI for delivery of printer refresh and core SLA metrics* Meeting and exceeding EUS Governance metrics - Hardware inventory, patch remediation, clinical preventative workstation maintenance, IDF/MDF monitoring, training and development standards

Mountain View, California, Us

Provided Strategy, oversight and leadership for End User Services within California (Bay Area, Central Coast and Central Valley in support of 15 Hospitals and 100+ Clinics from an outsourced support model.* Facilitated EUS insourcing between Dell Services and Dignity Health focusing on ensuring payroll was completed flawlessly, taking ownership of company owned Cell numbers to be ported over to employees, all expense reports finalized and approved and validation of all EUS/Telecom employees (350+)* Reduced Print Operations services from a manual process to become fully automated reducing vendor contracts and labor costs by $400,000+ annual cost at two facilities* Partnered with IT Infrastructure teams to upgrade Data Center UPS with minimal disruption to customers* Informed Senior Leadership on Project, Core and Staffing updates in collaboration with IT Facility Site Director as it pertained to end user impacting services.* Supervised 50+ Desktop Support, Telecom and Data Center Operations staff * Ownership of Physical / Environmental Audits, Security and support standards of MDF’s and IDF’s

Mountain View, California, Us

* Promoted past Specialist Level role into Team Lead* Was consistently a top ticket closer in comparison to my peers* Received Team of the Year Award for operational excellence at all locations

Plano, Texas, Us

Provided break/fix and request management support of end users at 350 bed Acute Care Hospital, 75 bed Mental Health Hospital, 200 employee business office and 100+ clinics.* Interfaced with customers to ensured high OLA and customer satisfaction of all ticket requests* PC upgrade* Printer Hardware support of HP class hardware and DEC LA75 / LG01 printers* Resource for facility project work (Moves, Application upgrades, and hardware upgrades)* Procurement of IT Hardware and Software* Provided as needed staffing support for Data Center shift vacancies

Bachelor Of Science - Bs, Organizational Leadership

Aa, Computer And Information Science

Aa, Liberal Arts And Sciences