I'm the Lead Service Assurance Engineer for the XHome Wholesale Partners and Syndication. The last 6 years at Icontrol-Comcast have been extremely rewarding and challenging. I'm a natural team builder who genuinely cares about the job, my team, the product, and the company. I'm a self-starter willing to do whatever it takes to move the ball forward.

Completely redesigning the reporting system for the support team using Excel to provide health and performance measurements of their Request Tracker (RT) ticketing system. Publishing metrics for the executive team using PowerPoint, Confluence, and Google pages.Assisting the RT admin with tasks associated with creating and managing queues, groups, scrips, and users. Creating saved searches and dashboards to provide actionable insight to the support team to better manage tickets and queues. Gathering requirements, managing project tasks, and driving cross-functional team meetings to achieve the integration of the RT and Rally defect managing environments. Learning to trouble-shoot the complex environment of an iControl Home Management System.

D&B Direct API TeamFacilitated requirements sessions with developers to define usage report automation requirementsCreated usage reports for current customers of the Direct API product as requested. Used Mashery.com, Excel, and OneNote.Designed and tested a relational database to manage customer data, track API usage, provide sales pipeline updates, and extract business intelligence. Used Microsoft Access. Authored and executed a test case for a custom API interface. Defined test conditions and variables. Excel, Access, SalesForce, Mashery

Executing, managing, and updating testing procedures and test cases supporting quality assurance for the company’s iPad and iPhone educational application. Using TestFlight and Unfuddled to update to latest release and submit tickets. Researching material essential to the application’s reference section.iOS, xCode, TestFlight, Unfuddled, Google Products

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Drove sales at the high school, college, and conference levels for a web-based sports video-teaching technology. Created, maintained, and fostered business relationships with coaches, conference athletic directors, and other organizations involved in team sports.

Developed civil engineering plans using AutoCAD 2008. Used plan and profile drawings for the design of water, wastewater, and storm sewer utility systems. Used Eagle Point/Civil 3D/LDD to design alignments and create profiles.

Supervised 5 employees. Managed 25,000 drawings. Revised and managed company CAD standards. Trained and supervised outsource companies, ensuring company standards were adhered to. Interviewed, hired, and trained new employees.

Combined entry, maintenance, and research to produce final maps of spatial data within a comprehensive GIS system. Created detailed intersection drawings using AutoCAD. Trained new employees as required.