Student Intern with the MBTA Design & Construction department. Assisted with the digitization of documents from the Plan Room. Also, archiving old plans and contract related documents for easier accessibility.

Interning at Grand Circle Travel in Customer Service. This is a 6 month opportunity provided by Grand Circle and Year Up.I am providing excellent Customer Service to our travelers. We do this by processing payments, making changes to reservations and answering question or concerns, I also am in process of learning to pull employee error report.We also learned how to collect TSA info and we also have to learn how to navigate through our resources speaking to customers.

Provided excellent service by expediting the equipment shipments. This resulted in satisfied customers and reconciliation with customers to improve existing relationships.Effectively worked in a team by constructing a system that would decrease inefficiencies. As a result we were able to get equipment shipped out in a smaller time frame.Proposed sales quotes for new equipment by providing customized pricing. This decreased the customer turnover.

Inspected defective equipment through careful evaluation, which lead to lower repair cost.Specified repair pricing by assembling quotes. This translated into an increase in repair sales.Established a strong relationship with customers by keeping them informed and being an active .listener. This was the cause of the increase in customer satisfaction.Facilitated Service Manager responsibilities by taking service calls, dispatching technicians, and writing service tickets which lead to… Show more Inspected defective equipment through careful evaluation, which lead to lower repair cost.Specified repair pricing by assembling quotes. This translated into an increase in repair sales.Established a strong relationship with customers by keeping them informed and being an active .listener. This was the cause of the increase in customer satisfaction.Facilitated Service Manager responsibilities by taking service calls, dispatching technicians, and writing service tickets which lead to faster billing due to less wait time. Show less

Performed phone etiquette by answering in a timely manner, being polite, and staying consistent. As a result the customer call satisfaction started to increase.Filed the booking forms, quote forms, and invoiced hard copies locally and electronically. By reorganizing the files I was able to cut back on the time spent looking for documents. Collaborated with the Warehouse Manager in the shipping and receiving department by accepting packages, as well as, shipping them. This improved the… Show more Performed phone etiquette by answering in a timely manner, being polite, and staying consistent. As a result the customer call satisfaction started to increase.Filed the booking forms, quote forms, and invoiced hard copies locally and electronically. By reorganizing the files I was able to cut back on the time spent looking for documents. Collaborated with the Warehouse Manager in the shipping and receiving department by accepting packages, as well as, shipping them. This improved the internal customer satisfaction.Aided the Controller in training the new employees by teaching them how to fill out certain documents, outline procedures, and successfully complete assignments. Resulting in higher level productivity from workers. Show less