Creating Authentic Conversations, and nonfictional & unscripted content to iNSPiRE Authenticity and Transparency while Disrupting, Encouraging and Inspiring for the GOoD of life, tech, sports and the world.

Providing assistance and guidance to clients and partner organizations with Salesforce products, project engagement & delivery. Conduct Org Health Checks and provide recommendations to monitor performance, data governance and data hygiene, while improving the implementation and optimization of the org. Provide end-user training and documentation while coaching & mentoring management and consulting team members with a focus on Education, Experience, Health, Nonprofit, Sales and Service Cloud customers.

Project Lead and/or team member responsible for Salesforce configuration, installation, and setup for standard and custom objects. Work with clients and partner organizations to define project scope, goals, deliverables, tasks, and identify requirements. Communicate with internal and client teams to ensure expectations are set and all deliverables are met on schedule. Lead discovery sessions to identify and document client requirements in order to develop innovative solutions using Salesforce products and Best Practices. Configure the Salesforce environments to meet clients’ requirements and expectations. Provide end-user training and documentation during implementations. Work closely with internal team members to deliver products and services to prospects and customers in a timely manner within the agreed upon budget. Assist leadership with Project Delivery & Engagement Process and Documentation while mentoring less experienced consultants and team members,

• Serve as the primary Salesforce Administrator for implementations by setting up and maintaining the Salesforce organization by creating Custom Objects, Process Automation, Reports, Dashboards, and Analytics.• Configure Security & Access settings and manage users and the health of the organization.• Provide day-to-day end user support and assist users in troubleshooting issues, while increasing their knowledge of Salesforce.• Manage Data and recommend Best Practices.• Communicate with stakeholders, gather requirements and translate into solutions.• Manage sandbox and production environments.• Install packages from AppExchange.

• Served as the primary Salesforce Administrator for Sales Cloud, Service Cloud & Community Cloud implementations. • Translated requirements into solutions while helping customers understand the basic capabilities of the Salesforce platform. • Analyzed and evaluated the Architecture & Data Model for improving Standard & Custom Objects, Analytics, Reports & Dashboards, Workflow & Automation, Data Management and Security & Access. • Resolved issues occurring with User Management, Workflow Rules, Process Builder and data accuracy and inconsistencies as needed. • Made recommendations to improve the Salesforce environment and experience.• Managed Salesforce offshore teams.

• Performed all essential Administrator duties in Salesforce Lightning & Classic including the setup, configuration, maintenance and security of the organization, create and customize objects, automation and prepare data for import. • Customized the Salesforce platform to support the use of the NPSP for the gathering of educational and social data to build Reports & Dashboards to perform simple analytics and to prepare for the future use of Tableau CRM. • Provided problem-solving expertise, customer support and knowledge transfer. • Stayed abreast of the latest Salesforce features and functionalities to provide recommendations for process improvements.

• Advised customers on digital transformation and the use of Analytics, Cloud, Cyber-security & Salesforce Einstein Analytics.• Conduct technology needs assessments, data, cloud and cyber-security reviews.• Identify best practices for data discovery, capturing and analysis.• Research and identify appropriate technologies for implementing Business Intelligence and Data Analytics solutions.• Used various sourcing & recruiting tools and resources to locate and uncover the best qualified candidates for the client's candidates pipeline.• Screen, interview and qualify candidates.• Stay abreast of emerging technologies and serve as a resource to ensure the continuous improvement of recommendations and implemented solutions.• Research and monitor STEM and diversity initiatives and conversations that impact the tech pipeline & skill shortage problems.

Experienced Senior Business Intelligence professional with over twenty years of Information Technology (Consulting, Support & Training), Accounting and Budgeting experience. Eleven years full-time designing, developing, implementing and supporting SAP Business Intelligence and other solutions for national & international clients.Providing the following services:• ADVISORY CONSULTING: Big Data, Cloud, Data Security, Data Strategy, Data & Technology Reviews.• TRAINING & WORKSHOPS: SAP BW, Fundamentals of Data Analytics & Visualization, Data Warehousing, Big Data, Cloud & Cyber-Security• SPEAKING: Big Data, Personal Leadership & STEM.

Combining all of our gifts, talents, creativity, ideas, education, skills, abilities and experiences with the theory of disruptive innovation to create disruptive content. When we are not disrupting, we are available for Speaking & Training.

SAP BI LEAD & ANALYST: Worked closely with various PMs to ensure the on-time delivery of Global Regulatory Compliance projects and drive the execution from requirements gathering to Production. Ensuring the quality of deliverables for multiple projects and HP portfolios, specifically around scalability, reusability, performance and supportability of SAP BW 3.5 & 7.0. ENTERPRISE DATA ARCHITECT (EDA): Conducted initial disposition of each Global Regulatory Compliance project to determine its Enterprise Data Model (EDM) impact. Assisted with determining which of the SDLC EDA deliverables and to what depth, were appropriate for each project. Guided the business in converting business requirements into Business Data Objects (BDO) list and conceptual data models. Worked with Lead EDA on each project, during SDLC Phase to own and deliver the EDA deliverables. Participated in architect reviews, while working with other data architects to address EDM gaps. Contributed to the continual construction of the HP EDM.SAP BW TRAINER: Provided informal training & knowledge transfer sessions to colleagues on topics in SAP BW. Assisted with troubleshooting and support efforts on SAP BW production related defects and issues.

Successfully delivers instructor-led SAP Enterprise Data Warehousing & Reporting courses to end users and management. • Schedule meetings to consult with clients to determine training goals and objectives. Prepare custom designed training materials for workshops and developed training plans.• Stays abreast of trends in Business Intelligence, Data Warehousing and capitalizing the use of analytics.

• Reviewed Functional and Technical Specifications for accuracy against the Data Model, then used the tools of BEx to successfully create Queries that meet the business requirements, created defects for identified errors in Queries and Data Models, performed conversion test, investigated Transport and other issues and created OSS messages when necessary while on the BI 7.0 Retail Project.• Activated all Payroll Content and setup the Data Extraction process in NW04s/v7.0 BI system for the HCM Project. Investigated and communicated all system and Portal related issues to the Basis team.• Volunteered to coordinate and plan the NW04s/BI 7.0 classes (BW305, BW330 and BW350) that consisted of communicating with SAP Education Support, receiving and distributing training materials. Verified and monitored the BI Team training budget and submitted training related information to THD's Change and Learning team.

• Provided technical and functional expertise while designing and developing full life-cycle implementations of national and international clients of SAP BI.• Team Lead for BI deliverables in a fast-paced environment with constantly shifting deadlines.• Designed and implemented Proof of Concepts for executive presentations.• Performed analyses and diagnosis of client issues, tracked issues, delivered solutions for the application support teams and validated resolutions with business users to identify, document, troubleshoot, report and resolve system issues.• Conducted system design reviews and advised the client about critical issues that would delay or negatively impact the project. • Consulted with client’s departments on the development and testing of key software components such as data warehouses, web applications, databases, operations components and security products.• Developed course materials and conducted workshops for the training of the client’s end-users.

Provided functional and technical production support in all areas of BI & R/3 transactional systems for national and international clients. Acted as liaison and worked directly with the client’s consultants and employees to completely define the problem, then utilized the solutions database and other support documentation for a quick resolution. • Monitored database management and performance optimization for data loads and report execution.• Successfully diagnosed and corrected system configuration problems that were escalated while performing remote access.• Worked with colleagues from other cross functional teams to identify problems and provide quick resolutions for the customer.• Described, tested and reported software bugs and problems to development support.