Built an industry-recognized, global digital change team who thrived in a virtual/hybrid environment.Developed a pipeline of regulatory products, tripled sales pipeline and grew revenue by 14%.Led global delivery and onboarding of the largest client of the year $500+ billion in assets.Lead client service team of 700 professionals across 10 global cities to service 1,500 clients and $33 trillion in assets. Team resolved 5,000 daily requests with client-specific requirements and country-specific regulations.Transformed sales and service. Reduced cost per unit by 9.4% and increased new business pipeline by 50%.Lead global transformation team (800 professionals, $1B portfolio). Re-aligned resources with new product organizations, reducing cost by 7%, and freeing up 10% capacity.Established and led the Office of the CIO responsible for managing the business of IT (strategy, prioritization, communication, performance management, finance) for 14,000 technologists and a $2 billion budget. Developed digital platform strategy “NEXEN” and oversaw development of supporting structures (e.g., cloud conversion strategy, analytics monitoring platform, Automated Programmable Interface). Oversaw a multi-year, cross-corporate operating model transformation capturing $700+ million in savings.

Advisor to Fortune 500 executives who engage organizations in end-to-end transformations, development of new products and operating models and that deliver 10-20%+ improvement in core metrics.Leader of McKinsey’s operations & technology service line to life insurance and wealth management sector, fostered double digit growth over 3 years, responsible for knowledge and client development.Provided leadership in problem solving, project management, content expertise, and skill development for dozens of teams of 4-20 consultants and clients; known as a hands-on, “transformation leader”.

Identified and assessed acquisition targets across the telecom industry.

Led an end-to-end supply chain redesign for a $500M fashion retailer. Developed strategy and oversaw construction and hiring for a 500,000 sq. ft. distribution facility enabling entrance to e-commerce.Designed and implemented a six-month facility reconstruction project for a global $5B athletic apparel designer. New world class facility increased shipping capacity by 150% and reduced overtime by 95%.