Provides IT services for dental facilities

Support Manager for a Software development company which specializes in Enterprise Content Management for municipal and tribal governments.-Creates automation of document filing and advanced automation of business process.-Client consultation of business process management.-Works with clients to ensure maximum efficiency with software, and work processes. -Updates and manages support requests for software clients-Customer and developer liaison-Trouble shooting for in house and third party software-Network administrator for local on site operations-Laserfiche Content Management and Administration-Training new clients on software, and good ECM practices. -Disaster recovery for ECM Software-SQL Server migrations

Responsible for all on site computer assets of a 600+ agent call center that provides nationwide support for several nationwide corporations. -Maintains maintenance on all assets-Responsible for hardware and software replacements and upgrades-Handles all incoming trouble tickets and escalations-On site representative for administrative changes-Wrote Windows PowerShell applications to maximize production.-Handled purchase requests and supply orders for Site Support-

-Responsible for coordination of training for the 40 members of my section. -Liaison with training institutions for scheduling and to resolve scheduling conflicts.-Supervise and plan network operations for a 400+ size battalion.-Responsible for the building and configuration of Microsoft Servers.-Responsible for the network planning and systems planning of network operations. -Configure and train others on Cisco switching and routing.

-Deployed in support of multi-national coalition forces for Operation Enduring Freedom in Afghanistan- Responsible for enforcing set network security procedures over a Wide Area Network.- Responsible for supervising support for user related issues. - Directly configured security on Cisco routers and switches.- Implemented port security for all devices on the network.- Maintained Microsoft 2007 Active Directory and Exchange

-Was in charge of the design and implementation of tactical networking assets for operations within unit. -Installed and supervised the training of new administrators on Microsoft server 2007.-Provided Microsoft Exchange services to Squadron and supported units. -Supervised work and training of 30 USMC Reservist -Conducted employee performance reviews. -Managed Service Desk in support of a 300+ user network.

-Acted as a liaison between USMC customers and civilian network operations support.-Analyzed network troubleshooting issues for military customers and then forwarded appropriate request to civilian network support.-Tracked and monitored request activity to ensure quality control and timely completion.- Maintained accurate inventory of over 200 laptop assets as well as printers and network hardware.-Managed exchange of all legacy hardware and computer assets to newer models, as well as data backup to new assets. Project was completed with 0 losses and no missing data.