Aaron Coles Email & Phone Number

Richmond, VA, US

Washington, DC, US

Glen Allen, VA, US

Federal Reserve Bank - Provide upper level support of web applications from development through production.

Indianapolis, Indiana, US

Provide vulnerability management and security updates for 10,000 + servers on Windows server platform. Work with vendors to ensure all active exploits are patched using Shavlik/Ivanti/BigFix. Receive weekly Qualys reports highlighting missing patches and active vulnerabilities. Work with vendors to ensure proper remediation is handled at the OS.

Teaneck, New Jersey, US

This position was a merge from Xerox to Cognizant preforming the same job duties outlined below:Provision, configure, and support windows application and web servers from development to production. Advanced troubleshooting of ASP.NET, Biztalk HL7, IIS, SQL, load balancing and windows services for three tier architecture. SharePoint and Team Foundation.

Norwalk, Connecticut, US

Provide upper level technical support of Severity 1 incidents for: HIE, RXD and Audit software, directly to the company’s client base. Responsible for installation / deployment support of HIE, RXD and Audit software on Windows servers. Provide advanced technical support for Windowsservers, IIS 6, 7 & 7.5.Support customers on complex technical issues.

Started a personal entrepreneur investment racing motorcycles through club racing.

Glen Allen, Virginia, US

Designed, setup and supported small business infrastructures around central Virginia. Provisioned servers and purchased licenses, software, and workstations for their business needs. Installed Windows Small Business Server, Windows SB Enterprise Server, Windows Longhorn Server, Windows Server 2003, and maintained/incorporated existing Windows NT/2000.

Uxbridge, West London, GB

Supported 125+ end user desktop support incidents daily. Tickets routed though Remedy management and relayed to our company cell phone. Used Active Directory Users and Computers to add/change computer, user, or group accounts on our private domain. Supported the following hardware: IBM 9211 Desktops, IBM T-Series Laptops, Lexmark output devices, Symbol.

Glen Allen, Virginia, US

Consultant for Phillip Morris Enterprise Solutions Center Team managing level III support tickets coming from the Phillip Morris USA Help Desk. Fixed and maintained the following technologies on their web servers: IBM Websphere, IBM Element Tool, SSL, Exchange Server 5.5, Vantive, Merant PVCS, Crystal Reports and LiveLink Administrator. Tickets were.

Mclean, VA, US

Work with upper management and data owners on a daily basis to coordinate, analyze, and process security access requests on Unix, Oracle, VPN, Entrust, AT&T dialer, and other proprietary applications; while following strict OFAC guidelines. Create and update access databases to reflect access requests and terminations.

US

Support brokers and branches with any technical questions related to their propriety software systems, Lotus Notes, Network, LAN, WAN, or any PC hardware/software issues. Collaborated with several internal and external Wachovia departments as a team in order to solve end-users issues. Used Remedy to track and route any issues to those departments.

Mclean, VA, US

Supported 350,000+ Capital One associates during our Windows 95/NT to Windows XP/Active Directory migration. Used Console One, Exchange Server/User Manager for domains, and Active Directory administration. Pushed out missing applications via Console One on the Novell network. On call service center first level technical support for all Capital One.

Computer Engineering

Computer Systems Specialist