Aaron Devore Email & Phone Number

Grand Rapids, Mi, Us

• Managed the Infrastructure and Technical project as part of the Nexus initiative to bring the Epic EHR (Electronic Health Record) system and other standardized applications to their 12 hospitals and 179 ambulatory sites• Responsible for a $20.7 Million budget for hardware and services to implement all the server, storage and networking infrastructure necessary to support the Health System’s Nexus initiative• Lead technical team members to take an architectural design for the infrastructure and translate that into engineering specifications and then lead them to implement the required hardware• Conducted discovery and planning sessions to identify business processes around Caché® database management in order to implement the appropriate infrastructure• Hosted weekly meetings to keep Senior Technology and Nexus Leadership apprised of the project status as well as escalate concerns and risks• Implemented the infrastructure for 22 applications that add on to the core Epic EHR system, which included over 60 servers utilizing A10 load balancing technologies between primary and backup data centers• The go live for the Epic infrastructure was praised by Senior Nexus Leadership as a successful “non‐issue”• Lead the installation and implementation of a new application virtualization platform, RDSH, in under 4 months, and completed on schedule, overcoming the technical shortcomings of RDSH• Assumed the leadership role of the myDesktop VDI project and met the aggressive timeline initiating new deployments to SHMG in under 1 month, and then deploying to over 1,600 workstations in 1.5 months

Atlanta, Ga, Us

• Worked with Sparrow Health System IT and Sparrow Facilities Project Managers to assess facilities related projects for IT impact, define the scope, produce a budget, procure the necessary equipment and services and lead the project to completion.• Met and collaborated with physician practice managers and hospital department leaders to define their needs and scope for facility relocation projects.• Managed to completion 21 IT projects that included: - Physician practices relocated from one building to another - Home Care offices relocated to a new building - Multiple hospital departments including Blood Draw Labs, Histology Lab, Radiology Physician offices were relocated from one building or floor to another to allow for building renovations - Upgrade and replacement of the hospital lab sample analyzer equipment - Upgraded the IT switch and cabling infrastructure for a building containing multiple clinical practices and business offices - Relocation of the hospital gift shop

Livonia, Mi, Us

• Work with customers and Project Managers to technically assess and evaluate new clinical software and hardware in the 5 hospitals of St. Joseph Mercy Health System (SJMHS) prior to contractual agreement.• Collaborate with Project Managers to create the technical Statement of Work for all IS projects in SJMHS including estimating hardware costs and labor hours required.• Architect hardware and software solutions that follow Trinity Health’s security policies and hardware standards, like a new VMware ESX cluster for the Livonia Data Center.• Gather quotes for all hardware and software for new projects and submit them for purchase.• Provide a Scope of Work document containing all necessary details, instructions and work assignments in the project for technicians to execute.• Promote collaboration and teamwork by being the lead user in our department for the pilot of the Jive business social networking tool, and by developing processes to use it to accomplish department goals.• Manage Data Center layout changes, design, and environmental projects for the 3 Data Centers in SJMHS.• Provide annual budget estimates for 3 Data Centers including server life cycle, Data Center infrastructure maintenance and upgrades.

Livonia, Mi, Us

• Managed a team of up to 8 technicians who supported more than 400 servers in the Ann Arbor Data Center, 65 servers in the Livonia Data Center and 85 servers in the Chelsea Data Center.• Managed a sub-team of 3 technicians who packaged all desktop applications (over 1,600) and supported the applications for the end users (over 9,000).• Implemented a Quarterly Review system for my associates that my manager replicated to my peers.• Managed a typical load of 25-45 local projects that were assigned to my team for the following: new clinical application installations and upgrades, physical and virtual server installations, data migrations, server hardware refresh, mass OS upgrades (Windows and Novell), facilities redesign, IBM SAN installations, Data Center electrical upgrades, Data Center UPS replacement, Data Center A/C upgrades, and more.• Took on the operational support of a total of 3 Data Centers due to mergers within SJMHS.• Coordinated the implementation of 2 VMware ESX clusters that housed more than 150 VM guests.• Managed the systematic patching of the OS and other applications for almost 9,000 workstations and servers.• Coordinated the transition of technicians on and off my team including hiring new associates.• As a Team Lead my Associate Engagement Scores went up from 3.67 to 4.22 under Gallup indicating that my associates were consistently pleased with my leadership.• When customer feedback has been solicited by my managers, I am constantly praised for my ability to communicate technical issues to nontechnical people and help them understand the technology needed to do their job.• Developed a rapport and level of trust with SJMHS customers so that they regularly seek me out for advice on what product to buy, how to organize their project or which people they need to contact to get their needs met, even if the work is not within my normal job responsibilities.

Livonia, Mi, Us

Was one of the 2 technical resources on the application support team for Enterprise Scheduling. This included supporting McKesson Pathways Healthcare Scheduling for 8 hospitals' enterprise scheduling needs and OMNI/SSI specifically for Surgery departments. Daily performed Sybase ASE database administration tasks in an AIX environment as well as Btrieve database administration on Windows servers. Also supported and lead various upgrades and migrations including a migration to VMware servers and Citrix servers for all sites, as well as a PHS application upgrade for the Livonia hospital.

Grand Blanc, Mi, Us

Flint, Mi, Us

Bachelor Of Science (Bs), Management Information Systems

Education record